Predictive Dialers are a kind of Automatic Dialer systems that dials up a set of numbers and connects your agents to a set of numbers that have real people on the other side. This saves a whole lot of time for your agents, as they no longer have to deal with dead calls, busy calls, unanswered calls and disconnected lines.
What sets predictive dialers apart from other automated dialers are that they use a set of mathematical algorithms that accurately predicts agent availability and average call answer time to connect a call to the right agent when they are available. This has a tremendous positive impact on the productivity of the contact centre. An automated dialer also calculates how many unsuccessful attempts were made to a phone number and estimates if that phone number requires a callback.
Benefits of Predictive Dialers
Many contact centres that have integrated a call centre have observed the following benefits:
How does a Predictive Dialer work?
In addition to automatic dialling, predictive diallers are designed to predict the upcoming calls. In order to accurately assess when the next caller will be free, the following set of events takes place:
Based on the above factors and others, predictive dialers varies the volume of outbound calls. It increases the volume of calls to prevent agents from not receiving calls. And it also prevents calling too many numbers to prevent call drop-offs. In case if an agent is busy on a call, the call gets directed to another agent who is available to pick a call.
If you are interested in Predictive diallers and would like to know more about them, please call 9972732222 or send an email to enquiry@haloocom.com
Haloocom provides innovative Predictive Dialer solutions across India with advanced analytics for real-time campaign optimization, boosted sales, and streamlined communication. With superior performance driven by efficient call pacing and agent utilization, Haloocom’s predictive dialers in Bangalore, Gurugram, Chennai, Mumbai, Delhi, Pune, Hyderabad, and outreach partners in various Indian cities. With Predictive Dialer, we enhance productivity, compliance management, and customer engagement through seamless CRM integration, robust security measures, and comprehensive reporting tools. By leveraging the latest technology, Haloocom empowers businesses in major Indian cities with optimized outbound calling leading to successful connections and maximized impact.
predictive dialer is an automated, streamlined dialing software that supports businesses in branding, sales, marketing, and notification alerts. It reduces manual inputs, saves agents time, and delivers targeted leads, enhancing productivity and fostering stronger client relationships.
Hosted predictive dialers are great at maximizing agent time utilization and are used by call centers. Not only that, but they can run several campaigns simultaneously and are quick and efficient.
Yes, Haloocom enables businesses to use their existing phone numbers for call center setups. It ensures continuity for your customers.
Haloocom’s Auto Dialer Enhances Business Communication