CONTACT CENTER

Haloocom – India’s Leading Contact Center Provider

Now automatically dial up People who are ready to pick up your calls, eliminating inefficiencies and enhancing performance of your Contact Centers. Contact us to implement most advanced Contact Center solution in India

Complete setup in the matter of Hours

Get your whole Contact center infrastructure up and running in a matter of hours.

Highest Quality Hardware

Haloocom Contact Centre provides you with the Highest Quality Hardware that will have a low chance of breakdown during the entire time of operations.

Cost Effective

Highly cost-effective communication solution that can be easily scaled according to your growing business needs.

 Want to Know More?

What is Contact Center?

The contact center usually includes one or additional decision centers, however might embrace alternative forms of client contact, as well. A contact center is mostly a part of associate degree enterprise’s overall client relationship management (CRM) strategy used both for inbound and outbound calls.

Contact Center vs. Call Centre

Contact centers and decision centers are each centers for customer service, and therefore the 2 terms are usually used interchangeably, however a contact center supports additional services than a typical call centre, which enables improved customer experience.

The supply of omni channel client support, together with email, chat, vocalization scientific discipline (VoIP) and web site support.

Contact center capabilities and infrastructure

A call centre usually uses phones because the main channel of communication and may handle a mass volume of calls. Contact centers are used for incoming communication, outward communication or a hybrid of each. Contact center agents conjointly act with customers via webchat, phone, email or alternative communication channels.

The point of virtual contact infrastructure that’s necessary to support communications is also situated on constant premises because the contact center, or it is situated outwardly.

In associate degree on-premises state of affairs, the corporate that owns the contact center conjointly owns and manages its own hardware and code. this needs staffing and IT investments that some firms value more highly to forgo by outsourcing those tasks to cloud suppliers or hosting companies. Contact Centers are

Cloud-based contact centers

Cloud-based contact centers are hosted on a cloud provider’s net server and are the purpose from that all incoming and outward communications filter. They  are also accessible anyplace via the net and performance constant as alternative centers running with softwares.

Hosted contact centers

Hosted contact centers are centers wherever the customer contacts infrastructure is outsourced to a different company that manages the systems outwardly. This usually ends up in a more robust come back on investment (ROI) for firms by minimizing direct prices and maintenance of the infrastructure.

Virtual contact centers

Virtual contact centers alter agents utilized by the corporate to figure remotely from home. Virtual real time outbound calls alter flexibility and luxury for the agent, whereas at the same time lowering prices for the corporate.

Contact center technologies

A contact center usually uses specialised phone systems that permits contact info to be routed, contacts to be caterpillar-tracked and knowledge to be gathered. Technologies among call centers include:

Automatic decision distributor (ACD) system — this can be a processed system that analyzes incoming calls and distributes the calls supported variable factors.

Email response management system — a system that collects and analyzes client inquiries submitted via email, so routes the inquiries to the acceptable agent.

Interactive voice response (IVR) system — a computer-based system that permits customers to use a input device or voice commands to supply info while not the help of an individual’s agent. Also look into our Voice Logger Solution.

Knowledge management system — a central repository of knowledge which will be simply searched, serving to to chop down on agent coaching time.

TTY/TDD communications — telecommunication devices for people World Health Organization are deaf or have a handicap.

Workforce management system — a processed system that helps with programming and staffing agents and managing agent performance.

The future of contact centers

As technology evolves and customers suppose additional communication channels, contact centers can got to still adapt and grow. The trends that have affected telecommunications in recent years, and still do thus, include:

Social media — social media platforms, like Twitter, became well-liked client communication platforms, creating it necessary for firms to support these channels.

Mobile access — customers demand support for mobile-friendly communication services, like application and text support.

Video telecommunication — IP/video telephony services like FaceTime and Skype alter customers to act with firms victimisation video chat, giving additional personal, face-to-face interactions.

Advanced associate degree analytics — analytics play an more and more necessary role in predicting client behavior. Speech analytics is additionally accustomed monitor, measure and train contact center staff.

Haloocom Specialises in providing complete Enterprise Telephony solutions and also have extensive IP PBX solutions. Look into our GSM Gateway and Predictive Dialer solutions to get a complete overview of Business Communication package.

BENEFITS OF HALOOCOM CONTACT CENTER

With Reliable and Great Support, our Contact Center can provide the following advantages.

Increase Productivity Up to 3x with

Almost Zero Cost for inter Office Network Calls

Increase Operational Efficiency

High Portability

75% Cost Optimization

Extensive Feature Set

HALOOCOM CONTACT CENTER ADVANTAGES

Haloocom team specializes in bringing products services that can save your company tons of money, with Superior & latest features.  The Executive Management Team alone brings in more than 80 years of combined experience in Telecom. If you are looking to implement Contact Center in your premises, you are at the right place.

ADDING & GROWING

Clients Served

Extensions Served

%

System Uptime

Our Presence :

Haloocom has 2 state of the art Global Technical Support Centers that operate round the clock 24×7. Our centers are located in India and Qatar. Your Contact Center support needs are completely completely covered

The Right Choice

Want to know how to save upto 75% in your Telecom bills while implementing Contact Center?  Then leave your Full name and E-mail here and we will get back to you. Don’t worry, we wont spam you. We assure you, you wont regret this decision.

Bangalore (H.O)

50, 2nd Floor, FCI Main road, Dooravani Nagar, Bengaluru, Karnataka – 560016

Hyderabad

#3-6-290, 1st Floor
Malik Chambers,
Basheerbagh, Hyderguda,
Hyderabad-500029

Mumbai

#7, Ground, Washington Plaza, Nr. Ratna Hotel, Goregaon (W), Mumbai-400062

Qatar

#28, Copacabana 3, Nuija, Hilal Area, Doha, Qatar

Delhi

104, Divyansh, Gaur City 2
Greater Noida, Delhi – 201318

Pune

#692, Taboot street, Camp, Pune-411001

Reach Us

Call us or Mail us anytime for your Contact Center queries, we are here to assist you 24×7.

+91-9972732222
+91-9886620544 
+974 – 55840915

enquiry@haloocom.com

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