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Welcome Readers! This is the place where you will find all the updates about Haloocom and also about the Telecom market. If you wanna stay updated, this is the right place for you. Happy Reading!!!
Case Study:A Global Electric Appliances brand that improved its Contact Center’s Operational Efficiency massively using Haloocom’s Video Chat
CASE STUDY A Global Electric Appliances brand that improved its Contact Center’s Operational Efficiency massively using Haloocom’s Video Chat Haloocom’s Video Chat option has been Setting...
Connect 4.0 – SMARTER > FASTER > FUTURISTIC
Haloocom has launched the 4.0 version of its Popular Contact Center Application. This Product is the result of thorough research with the Industry Leaders & deep dive analysis on Global Contact Center Market Needs. Haloocom spent months doing research & used...
Customer Service at all NEW HIGH
Gone are the days, when the only option for a Customer to register his/her complaint was via a 24x7 support line. Today, with Haloocom’s Complaint Management Solution, there are multiple ways to register a complaint: SMS EMAIL Call Social Media Mobile App Haloocom’s...
CASE STUDY: India’s Biggest Celebrity Brand – Connectivity of Multiple Bungalows
SUMMARY: Connectivity Of Multiple Bungalow,Our biggest celebrity brand has 3 Bungalows in Mumbai within 1 km radius of each other. The 1st Bungalow is the earliest residence,the 2nd is used for the purpose of official works. The 3rd premises are twin Bungalows in the...
Case Study: Salesforce CRM and Haloocom Integration
BUSINESS SCOPE For most businesses, their most valuable and important asset is their customer. A well known rapidly growing organization which is centrally servicing a fleet of eminent academic brands that are on-board to fuel their presence in the education...
Case Study: Emergency Medical Services
Emergency Medical Services (EMS) SUMMARY Emergency medical services (EMS) was originated with the passionate individuals and organizations desirous of changing the “transport vehicle concept of ambulances” to “lifesaving emergency medical transportation,” for...
Connecting Your Customer Service Department With Field Agents
Mr. Paul J. Meyer once said and I quote - "Productivity is never an accident. It is always the result of a commitment to excellence, Intelligent Planning and focused effort." That's what we do here at HalooWay - We help you increase not only your productivity...
Haloocom’s Business Cloud Services is Transforming Traditional Office Telephony setup : A Boon for Work From Home Workforce
Every Country's strong policies & regulations decides its overall growth and Exposure towards Technology. The Liberty that Technology brings in for users like us is massive. This generation has moved on to AI, Cloud Computing, Nano Technologies swiftly. Let...
Work From Home Technology From Haloocom During COVID-19 Crisis
COVID-19 is the most deadly crisis of our current generation, it has brought the whole world to a standstill and almost all the businesses are heavily affected by the COVID-19 crisis. During the crisis, almost all the business are either completely shut or have...
How Haloo Connect can boost your Call Centers Productivity?
Call Centers Productivity is totally dependant on Happy Customers. The aim of any business is to create a customer which generates a good customer experience. Customer experience is a transition catalyst which can improve the productivity of your business by 3x....
How does a Predictive Dialer work?
Predictive Dialers are a kind of Automatic Dialer systems that dials up a set of numbers and connects your agents to a set of numbers that have real people on the other side. This saves a whole lot of time for your agents, as they no longer have to deal with dead...
Call Center Software Explained
Call Center Software is a type of customer service software that helps customer agents access the right information at the right time. It helps you integrate your telephonic infrastructure with other office applications. Talking to customers via phone is the...
What is a Predictive Dialer? What Does Predictive Dialer Mean? Predictive Dialer Complete Meaning & Explanation
A Predictive Dialer is a Calling software which automatically dials a set of numbers and identifies which is most likely to receive calls. In addition to that, Predictive Dialers also optimises the time it takes for the agents to switch between calls. It is...
What is CTI (Computer Telephony Integration) & How does it benefit Small & Large Businesses?
With Computer Telephony Integration, you can connect computers with your Telephone network and enable interaction between them. CTI has many advantages among them are automating call-related tasks and allowing easy transfer of data through various office...
Call Center Dialer Explained
A call center dialer is a telephonic software that completely automates calling a set of telephonic numbers. The software completely eliminates the need for manual dialling and optimises outbound outreach process for your agents. Whether your’s is a large...
Computer Telephony Integration (CTI) Benefits
The network integration of computer and telephone networks is known as Computer Telephony Integration (CTI). In the past, trunk-based PBX systems and Computer nodes were incompatible with each other, thus forming two separate information sources with no scope...
Surprising IP PBX Features that you can Benefit from
A Private Branch Exchange is the spine of most modern businesses around the world. All the calls and communications go through the business telecommunication systems that have been set in place. Making reliability and quality specifications the most important criteria...
Planning to Upgrade your Business Telephone System? Here is what to look into.
Business Telephone System Upgrade Guidelines: In this rapidly evolving world, keeping up to date with different communication platforms has become a challenge of businesses in itself. Traditional communication channels like telephones, though crucial, are...
How Great Customer Service backed with Modern Technology can boost your business
The Development of customer service department is not a priority for most companies. Widely considered to be a support function, they are mostly perceived as people who serve few but unhappy customers. Due to management’s general lax nature towards the department,...
6 Reasons why you Should implement IP PBX for your Business today
Effective business communication is one of the main pillars for the success of a business. This is why many enterprises have given undue importance in implementing the latest and most effective communication technologies available. In this rapidly evolving market, IP...
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