ICX brings AI Agents, Human Agents and Conversation Intelligence into one autonomous customer-experience platform.
Trusted By Industry Leaders
Enterprise contact centers were never engineered for the AI era. Instead, organizations have layered point solutions on top of legacy PBX infrastructure, creating high costs, compliance leaks, and broken customer journeys.
Enterprises stitch together separate telephony, IVR, ticketing, WhatsApp bots, and speech QA vendors. Data is trapped in silos.
Generic chatbots struggle with complex customer queries, industry-specific workflows, and regulated environments, often failing when conversations go beyond scripted responses.
Manual QA covers only a fraction of customer interactions, leaving compliance risks, agent performance gaps, and customer dissatisfaction undetected.
Legacy contact centers charge expensive recurring licenses per seat, forcing businesses to choose between cost and customer reach.
When AI bots and human agents operate without shared context, customers are forced to repeat information, leading to frustration and unsatisfied customers.
Custom integrations between PBX, CRM, and automation systems demand constant maintenance, slowing upgrades and increasing operational risks.
ICX is Haloocom's Autonomous Integrated Customer Experience Platform that unifies human agents, autonomous AI agents, and conversational intelligence into one coherent architecture.
Complete workspace for human agents with inbound/outbound telephony, supervisor whisper/barge, and contextual warm handoffs from AI agents.
“If it’s Voice, it’s HEXA.” Pre-trained vertical AI agents capable of resolving 70–80% of customer inquiries in 40+ languages with sub-200ms latency.
Monitors every single call and chat across human and AI agents. Real-time sentiment scoring, automated compliance verification, and supervisor alerts.
Complete workspace for human agents with inbound/outbound telephony, supervisor whisper/barge, and contextual warm handoffs from AI agents.
Traditional contact center platforms charge per agent seat, often increasing costs without improving customer resolutions or operational efficiency.
Haloocom ICX goes beyond conventional licensing by unifying AI agents, human agents, and conversation intelligence to deliver measurable business outcomes through one intelligent platform.
| Dimension | Traditional CX | |
|---|---|---|
| Commercial Model | Buy software | Buy outcomes Shift from vendor licensing risk to guaranteed operational performance. |
| Pricing Structure | Pay per seat | Pay per interaction/outcome Never get penalized with higher software bills as your interaction volume scales. |
| Implementation | Build workflows | Deploy AI agents Pre-trained domain agents go live in days, eliminating months of custom workflow scripting. |
| Platform Complexity | Manage vendors | One operating platform Single pane of glass across human telephony, autonomous agents, and conversation QA. |
| Quality Assurance | Audit samples | Monitor every conversation Full 100% automated call/chat auditing with zero compliance blindspots. |
| Capacity Scaling | Scale headcount | Scale autonomously Instantly absorb 10x traffic spikes with sub-second response times and zero wait queues. |
Discover how Haloocom ICX can help reduce contact center costs, improve operational efficiency, and scale customer engagement.
HEXA AI is a family of autonomous, industry-trained AI agents.
Choose your dedicated AI agent. Each agent arrives pre-trained on domain-specific vocabulary, compliance mandates, and enterprise systems.
Automates patient triage, doctor appointment scheduling, prescription refill reminders, and post-discharge follow-ups while integrating with top EHR systems.
Discover how Haloocom ICX helps enterprises overcome customer experience challenges, improve operational efficiency, and achieve measurable business outcomes.
Helped streamline high-volume customer support through instant autonomous triage and context-preserved handoffs, reducing wait times to 0 seconds while improving customer satisfaction by 42%, without increasing headcount.
Enabled multilingual customer interactions through autonomous AI voice and chat agents, achieving 84% query deflection with under 5-second response times and under 200ms roundtrip latency.
Replaced traditional QA processes that sampled less than 2% of calls with real-time AI-powered conversation analysis, enabling 100% QA coverage, automated compliance monitoring, and 99.4% compliance.
Discover how enterprises across healthcare, banking, fintech, and hospitality use Haloocom ICX and its AI-powered solutions to improve customer operations and achieve measurable results.
“Deploying Pulse AI alongside Connect 7 eliminated our morning OPD phone rush. Over 84% of follow-ups and schedule changes are completed autonomously, freeing human nurses for critical in-clinic patient care.”
“Vault AI handles high-urgency debit card locks, balance inquiries, and loan pre-approvals in under 200ms. Decode.ai monitors 100% of these interactions for strict RBI compliance and fraud indicators.”
“Traditional call centers struggle with abrasive collections. SmartCollect AI engages borrowers with personalized, empathetic restructuring options that preserved our brand while boosting recovery velocity 3.4x.”
“TravelTone AI maintains our iconic concierge warmth across voice calls and WhatsApp. Guests book private dining, airport transfers, and spa suites with instant conversational fluency.”
From Cisco and Avaya telephony to Salesforce CRM and core banking systems, Haloocom ICX connects with the technologies your business already relies on.
Connect your telephony, contact center, CRM, and core business systems without rebuilding your technology stack.
Enterprise security controls for regulated customer operations.
Choose the infrastructure that fits your security and data requirements.
Managed hosting, regional availability and 99.99% uptime SLA.
Connect private infrastructure to ICX through secure, low-latency networks.
Isolated infrastructure for strict security and data residency requirements.
Haloocom, a unit of Estontec Group, extends its reach across strategic global hubs, ensuring localized support and comprehensive service delivery. Our network of offices and authorized partners empowers businesses worldwide to harness the power of AI voice technology.
Have more questions? Our team is happy to walk you through how Haloocom ICX fits your operations.
Haloocom is designed for growing businesses and large enterprises that need to automate customer interactions, manage high call volumes, and scale support operations.
Haloocom uses AI agents to handle repetitive inquiries, reduce manual workloads, and improve agent productivity. You can estimate potential savings using our ICX ROI Calculator.
Yes. Haloocom ICX is designed to work alongside compatible telephony and contact center systems, so you can introduce AI automation without rebuilding your entire setup.
You'll need to identify the customer workflows you want to automate and provide access to the relevant systems, such as your CRM, telephony, or business applications.
Yes. Haloocom ICX supports integration options for Salesforce, Zoho, Zendesk, and LeadSquared to connect customer data, support workflows, and follow-ups.
Haloocom ICX offers integration options for these platforms through compatible PBX, SIP, and API connections. The exact setup depends on your existing infrastructure.
Reduce operational costs, automate customer interactions, and deliver better customer experiences with Haloocom ICX.