Integrate your Office Application Suites with Haloo connect
CRM, ERP, Ticket Management, Chat
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How CTI Integration can Help you
With Haloocom Computer Telephony Integration (CTI), you can integrate your telephone system with office Computer networks. With CTI, you can unify all communication channels and applications giving you a centralised control under one interface. CTI can lead to better team collaboration between various departments while also enabling advanced telephony functions such as Call Routing, Recording and Combined Analytics for better feedback.
Benefits of CTI Integration
Boost Agent Productivity by 3X
Automate Manual Telephonic functions. Perform tasks like transferring calls, on-call meetings and call holding activities directly from the office applications.
Seamless Data Transfer
Seamless Data transfer between Haloocom & your CRM. Detailed Telephony reports & Voice file tagging. Improve Collaboration between various departments.
Integrate Haloocom IVR with your Existing CRM for enhanced automated customer service. Effectively route calls for better customer experience and faster ticket closure rates.
Pop Up Functionality
Improve your agent’s response rate with CTI Popup functionality. Your agent will get instant pop up even if they have opened up multiple tabs.
We Cover a Wide range of Popular Office Suites. Seamlessly integrate your Favoured Office Applications with Haloo Connect.
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Leadsquared specialises in helping you rank your leads so that your sales team can focus on converting the most highly qualified sales leads. With Haloo Connect integration, get better data and overview of all your leads so that it will help your outbound team to better judge and monitor your leads.
By integrating Zoho CRM with Haloo Connect, you can personalise the whole workflow leading to better overall satisfaction and unparalleled experience for your customers. With the integration, you get enhanced call routing with the ability to assign personal agents to every customer.
Frequently Asked Questions
What kind of CTI integrations can I do?
We provide three kinds of Integration:
1. URL integration
2. Chrome Extension
3. Toolbar based integration
What additional Features can I get with CTI Integration?
With Halooconnect CTI features, you will get various other benefits such as:
– Password Storage: Passwords can be stored, eliminating the need for entering the remembering the passwords every time they log in.
– Automatic Dial up: Automatically dial a number with a click of a button, instead of entering the whole number.
– Caller Info: Get prerecorded call information popup whenever receiving a call
– Call Routing: Automatically route calls to any number.
Can the Integration be done only with CRM Applications?
No, the integrations can also be done with ERP, ticketing applications and other office applications with robust API support. If the Application provides adequate API support, you can connect it to Haloo Connect.
Which Applications do you provide integration for?
– CRM Office Suites: Salesforce, Leadsquared, Zoho etc.
– Ticketing Software Solutions
– Other Office Applications providing API functionalities.
I already have an infrastructure in place. Can I integrate to it?
Yes, Haloo Connect can be integrated fully with your existing infrastructure set in your Office. The integration can be done through any of the methods mentioned in the Question 1.
Can I get an IVR functionality with Haloo Connect?
Yes, Haloo Connect comes with Interactive Voice Response Support. In addition to IVR, you will also get access to other dynamic functionalities such as Automatic Callback and Click to Call. Contact us to know more how we can integrate it with your system.
Why should I go with CTI?
CTI simplifies the whole process for your Call Center agents. It also has the potential to reduce the friction between various departments.
For example, if your sales team updates about a lead being converted on your CRM software, Computer Telephone Integration (CTI) will update the details of the customer in Haloo Connect. So if the customer ever contacts the customer support team, all the details will already be present on the dashboard and your support agent can help the customer from the get-go.
What kind of Support and Services can I expect from Haloocom?
Haloocom has 2 state-of-the-art technical support centres that operate 24×7. Our Centers are located in India and Qatar. You can rest assured that our support team will be available to help you at any time of your need.
Our Presence :
Haloocom has 2 state of the art Global Technical Support Centers that operate round the clock 24×7. Our centers are located in India and Qatar.
+974 - 55840915
+1 254 433 4867
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