News & Events
Events
AI is Inevitable: Transform or Be Transformed
Levis Wilson's Keynote at DCX Confex & Awards 2025
At the 9th DCX Confex Awards & Summit (Mumbai Chapter), Levis Wilson, CEO & Founder of Haloocom, delves into the transformative role of Artificial Intelligence in the contact center space. He covers critical topics like:
- What is AI: Exploring the foundations and evolution of Artificial Intelligence.
- Levels of AI: Understanding the progression from ANI (Artificial Narrow Intelligence) to AGI (Artificial General Intelligence) and ASI (Artificial Superintelligence).
- Machine Learning in AI: The crucial role of machine learning in enhancing AI’s capabilities and efficiency.
- Challenges in Contact Centers: Discussing the key hurdles faced by contact centers and how AI can overcome them.
Press And Media
Haloocom CEO Levis Wilson Shares AI-Driven Customer Experience Insights at 9th DCX Event
Levis Wilson, CEO of Haloocom, spoke at the 9th DCX Digital Customer Experience event, sharing insights on AI and NLP in customer service. He highlighted HEXA, India’s first multilingual voice bot, capable of interacting in six languages, showcasing Haloocom’s innovation in unified communication.
Cheap AI voice bots are taking off with businesses in India
-MSN News
India has tried to keep pace with the global artificial intelligence frenzy in the nearly two years since ChatGPT launched, but chatbots have often been limited by a lack of data on many of the country’s languages. Many who live in big cities can type prompts to a chatbot in English, but most of India lacks the language skills to do so. Now, ...
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Cheap AI voice bots are suddenly everywhere in India
-cnbctv18
Sarvam AI, often described as India’s OpenAI, introduced software for businesses that can interact with customers using spoken voice rather than just text. The technology was developed with data from 10 native Indian languages and priced at a rupee per minute to capture the market. In a video at the event, Vinod Khosla, a billio...”
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How Haloocom’s AI Voice Bot is Revolutionizing HR Operations in India
-cxotoday
Haloocom Technologies has developed an AI voice bot, affectionately dubbed the “AI-gent,” that’s not just multi-lingual but truly polyglot. Tailored specifically for Indian languages and dialects, and with proficiency in 17 foreign languages, this AI solution ensures that language is no longer a barrier in the recruitment process.
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Ingredients For Best AI: Building a Responsible Future in India
-www.techiexpert.com
The Indian technological landscape is evolving and is pacing at breakneck speed, and out of which the new buzzword “AI” or artificial intelligence is becoming an unavoidable feature that everyone looking forward to. However, like any leading tech, AI must be used judiciously to create a harmonious blend of innovation and responsibility.
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Haloocom Achieves Double Certification Triumph: ISO/IEC 27001:2013 & ISO 9001:2015
-cxotoday
“ISMS certifications exemplify our leadership in data security. This milestone validates our team’s relentless commitment towards best-in-class security practices for all our clients and I commend our expertise, fortifying customer trust in safeguarding sensitive information. Together, we’ll continue raising benchmarks, staying ahead of threats to protect clients’ data assets.”, says Mehul P Thakar- CISO ISMS.
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Haloocom’s multilingual voicebot HEXA is well-positioned to transform any national portal with its advanced AI capabilities
-cxotoday
Remember that sinking feeling when you face a labyrinthine government website for a simple task like renewing your passport? You’re not alone! A whopping 73% of indians, (according to a 2023 nasscom survey), found online government services confusing and time-consuming. This often...
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Hexa AI Voicebot With Support For 5 Major Indian Languages Launched: All You Need To Know
- ABP News Bureau
An innovative AI voicebot, Hexa, has been launched with the aim to revolutionise customer service for businesses without the hindrance created by language barriers. The voicebot, developed by Haloocom, is capable of understanding and responding in major languages namely Hindi, Tamil, Malayalam, Telugu, and Kannada...
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Fresh debate has ignited after a recent controversial incident involving Google’s AI service and Centre's AI advisory
- businessworld.in
As artificial intelligence (AI) continues its ground in terms of pervasive influence on businesses, a pressing concern emerges regarding the security and reliability of its services. This debate has ignited after a recent controversial incident involving Google’s AI service, Gemini.
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Introducing HEXA : India’s First and Only Multilingual AI Voicebot
-cxotoday.com
Haloocom has unveiled Hexa, an innovative AI voicebot designed to revolutionise customer service for businesses across diverse Indian demographics. Hexa is capable of understanding and responding in six major Indian languages: Tamil, Telugu, Kannada, Hindi, Malayalam, and English.
Read more.
Hexa AI Voicebot With Support For 5 Major indian Languages Launched
- indiaherald.com
An innovative AI voicebot, Hexa, has been launched to revolutionize customer service for businesses without the hindrance created by language barriers. The voicebot, developed by Haloocom, is capable of understanding and responding in six major indian languages namely Hindi, Tamil, Malayalam, Telugu, and Kannada. Read more.
ಹೆಕ್ಸಾ, ಹ್ಯಾಲೊಕಾಮ್ ನಿಂದ ಭಾರತದ ಮೊದಲ AI ವಾಯ್ಸ್ ಬಾಟ್
-bloomTv
Haloocom's HEXA deliberately opted for a different approach, leveraging Natural Language Processing (NLP) and Automatic Speech Recognition (ASR) technologies for its AI voicebot solution, says CEO
International Trade Council Awards the Go Global 2021 Award to Haloocom
-britishnewsnetwork.com
New Delhi [India], October 26 (ANI/India PR Distribution): On October 14th, 2021, the International Trade Council Awarded Haloocom as the Top Placer under the Information Technology Category. Winning an Award with the International Trade Council is no small feat.Read more.
Audio Communication Monitoring Global Market Report 2023
-reportlinker.com
Major players in the audio communication monitoring market are NICE, Cisco, IBM, Enghouse Interactive, Google, AudioCodes, Integrated Research, Martello Technologies, Nuance Communication, Tata Communications Ltd... Read more.
Contact Center 2.0: Navigating the Era of Artificial Intelligence Communication
-expresscomputer.in
Levis Wilson, CEO of Haloocom Technologies Pvt Ltd, emphasizes the growing demand for exceptional customer service in the global call center outsourcing market, which is expected to reach USD 429.8 billion by 2028. The Asia Pacific region is particularly thriving, employing 44% of the global workforce. AI... Read more.
GovTech Trends 2023: How govt offices learning to serve citizens better with Agentless Contact Centers
-economictimes.indiatimes.com
Chatbots are revolutionizing contact centers, reducing operational costs and improving efficiency. The Indian market for agentless contact centers is expected to reach USD 347.9 million by 2027, with chatbots saving £2.2 million annually and reducing call center volume in the UK and US. AI-ROBO and XCaas platforms are facilitating futur... Read more.
Penny a Minute Voice Bots Help India Startups Vie With OpenAI
-yahooFinance
Earlier this month, executives from Alphabet Inc.’s Google DeepMind, Microsoft Corp. and Meta Platforms Inc. joined tech founders in Bangalore to watch one of India’s top AI startups unveil a new product that might change how the world’s most populous country uses the technology.
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Awards And Accolades
Haloocom in the Cover Page & Cover Story, Exclusively at CIOReviewIndia Read the Exclusive Interview of the CEO of Haloocom – Levis Wilson..
Haloocom in the Cover Page & Cover Story, Exclusively at CIOReviewIndia Read the Exclusive Interview of the CEO of Haloocom – Levis Wilson..
CIOReviewIndia Recognizes Haloocom In Annual Roll Of Honor As “20 Most Promising Enterprise Communication Solution Providers – 2020”.
Exclusive Articles
AI breaks language barriers in customer support; propels rise of Agentless Contact Centers
government.economictimes
Given India's linguistic diversity, with 22 official languages and numerous regional dialects, the support lines often leave customers in utter despair due to hindered communication flow. With AI chatbots taking charge of most of the customer care these days, communication is restricted mostly to the English language, aggravating the customer frustration instead of solution. Read more.
GovTech Trends 2023: How govt offices learning to serve citizens better with Agentless Contact Centers
-government.economictimes
Government projects, especially those involving citizen services, demand a seamless and efficient communication infrastructure. The agentless contact center model, driven by AI technologies such as ) and machine learning, presents a compelling solution. By automating routine interactions, these platforms can significantly reduce operational costs and improve overall efficiency. Read more.
Agentless Contact Center
-cxotoday.com
The global call center outsourcing market is poised to reach a staggering USD 429.8 billion by 2028, driven by an insatiable demand for exceptional customer service, the widespread adoption of cloud-based call center solutions, and an increasing inclination toward outsourcing call center operations. According to a 2022 Statista report, the industry employs over 17 million people globally, with Asia Pacific leading call center employment, accounting for 44% of the global workforce.Read more.
