Call Center Dialer To Improve Your Team Efficiency & Increase Sales Conversion
WHY WE ARE THE BEST CALL CENTER DIALER PROVIDERS IN COIMBATORE?
Automatic Call Distribution
Interactive Voice Response
Report and Campaign Statistics
Connect’s Call Center Software sends a pre-recorded voice mail to the person concerned if the incoming or outgoing calls are unanswered.
Missed call alert
An effective call recording feature, will not only help you monitor your agents ‘ performance but also with powerful analysis you will gain valuable insights and trends which can. improve the operational efficiency.
CRM INTEGRATION WITH OUR CALL CENTER DIALER
You can connect your telephone system with office computer networks using Haloocom’s Computer Telephony Integration (CTI). Through CTI, all communication channels and software can be streamlined to provide you with centralized control under one gui. CTI will result in better communication among different departments and allow advanced telephony functions such as call routing, recording and Combined Analytics for better feedback.
Benefits Of Connect Call Center Dialer
Efficient Promotion & Service
Implementing an auto dialer program means no more manual dialing, removing the multiple problems of the call center such as misdialing, unnecessary waiting time, reducing organizational effectiveness.Automating the dialing mechanism means that only answered calls are redirected to the operators, thus significantly increasing the contact ratio. More the connected calls higher the productivity and increase operational efficiency.
Significant Wait Time Reduction
The agent idle time is on a higher side of manual dialing because agents are forced to wait longer for linking calls.The auto dialer technology allows the dialer device to detect these components and miss the call after recognizing any of these time-wasting blocks. Automatic call center dialer means that only answered calls are directed to the operators. It helps save the time of the agent and allows them to take part in more calls every hour.
Increase in Agent Talk Time
The significant increase in agent talk time relative to a manual dialing situation is one of the most important benefits of an auto dialer program.When the excessive waiting time is removed, agents will spend more time talking to clients and consumers on hold.This will ultimately lead to improved customer engagement and high morale and efficiency of the employee.
Better Lead Generation
By introducing an automated call center dialer program with dynamic selling processes, result in high-value leads and outbound calling process becomes agile.
Real-time Monitoring and Reporting
Using customized dashboards, call center dialer software helps offer real-time visibility into call center activity and employee tasks. Real-time interfaces and reviews enhance decision-making skills of both call center administrators and employees by recognizing problems as soon as possible. Call logs also help supervisors track the performance of agents to improve the consistency of the call. Dashboards help monitor and evaluate important call center metrics for improved operation performance on a daily basis.
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