Hexa offers an innovative cloud-based contact center solution to help companies deliver exceptional customer service, increase sales, and drive business growth. Our AI-powered platform comes packed with robust features to supercharge agent productivity, gain actionable insights from customer interactions, and enable seamless omni-channel engagement.
HEXA BOT FEATURES
TRANSCRIPTION
Voice Files to Plain Text Files
TEXT TO SPEECH
Text to Speech Response with HEXA ROBO
HEXA- AI IVR
Inbound Voice Bot Auto Response No DTMF Just Voice Response
HEXA – AI ROBO
Outbound Voice Bot Auto Response No DTMF Just Voice Response
Haloocom’s Contact Center Solution with 6 Touchpoints
- Powerful Yet Simple to use
- HEXA AI Powered ROBO with Self Builder –
Can you believe that HEXA ROBO can be
created by a 6 year old ?
- All in one Power house – All
communication channels at One
Place
- Advance Business Intelligence (BI) Powered
with AI & ML - HEXA AI Powered IVR with Self Builder – Did
you know that HEXA IVR can be created by
a 6 year old ?
- Realtime Voice Transcription
ALL IN ONE POWER-HOUSE : ALL COMMUNICATION CHANNELS AT ONE PLACE
- No Need for Multiple devices
- Restriction of Personal Mobile phones all messages at one place
- Centralized Control & Overview of the conversations by the Admin
- Faster Response & Resolution to queries
Telegram
FEATURES OF HEXA
HEXA AI POWERED IVR WITH SELF BUILDER
- Automate your Inbound Call Center with an HEXA IVR that can do 70% of Inbound call handling
- Build an IVR in less than 4 minutes
- Convert Text to an Audio File on the FLY in less than 10 seconds
- Select from 100s of Indian, American, British, Asian English accents
- Create a Tree Like Structure with Unlimited Levels & Sublevels
- Data Retrieval with DB integration
Business Intelligence based on dispositions set by Agent
- Improve visibility into agent performance and call trends. Pie charts give easy-to-understand visual breakdowns of call outcomes like resolved, unresolved, transferred etc.
- Identify training opportunities. See at a glance where agents need coaching based on disposition metrics like first call resolution rates.
- Optimize staffing. Use historical data to predict call volumes and staff appropriately to maintain service levels.
- Enhance customer experience. Discover issues leading to unsatisfied callers and take corrective actions.
- Simple and intuitive. Pictorial data representation makes analysis easy for agents, supervisors and executives. No complex data manipulation needed.
HEXA AI POWERED ROBO WITH SELF BUILDER
- Improve visibility into agent performance and call trends. Pie charts give easy-to-understand visual breakdowns of call outcomes like resolved, unresolved, transferred etc.
- Identify training opportunities. See at a glance where agents need coaching based on disposition metrics like first call resolution rates.
- Optimize staffing. Use historical data to predict call volumes and staff appropriately to maintain service levels.
- Enhance customer experience. Discover issues leading to unsatisfied callers and take corrective actions.
- Simple and intuitive. Pictorial data representation makes analysis easy for agents, supervisors and executives. No complex data manipulation needed.
