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Hexa is a Voice BOT that can speak to you in 6 different languages to help companies deliver exceptional customer service, increase sales, and drive business growth. Our AI-powered platform comes packed with robust features to supercharge business productivity, gain actionable insights from customer interactions, and enable seamless omni-channel engagement.

She is going to Rock the Contact Center World

India’s First Multi-lingual Voice Bot that can interact in following 6 languages in the same call/conversation, just like some of us can

  • English
  • Hindi
  • Tamil
  • Telugu
  • Kannada
  • Malayalam

HEXA BOT FEATURES

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VERSATILITY

HEXA Speaks Multiple languages

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ADAPTABILITY

HEXA can change the language during a call depending on the callers language. Example HEXA can start speaking in English, Move to Hindi, then move back to English

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LEARNABILITY

In the process of learning 40+ Languages, tones, sentiments, dialects & more

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EXPANDABILITY

HEXA can be expanded as an Outbound or an Inbound Voice BOT

Haloocom’s Contact Center Solution with
6 Touchpoints

Advanced BI with AI & ML

Haloocom integrates advanced AI and ML technologies. unlocking sophisticated analytics and predictive functionalities. This fusion enables comprehensive insights and forward-looking capabilities

Powerful yet simple to use

HEXA embodies a balance between advanced technology and user-friendliness, to ensures accessibility and ease of use, offering powerful features without compromising on simplicity and intuitive interaction

All-in-One Communication Hub

A comprehensive platform that consolidates all communication channels into one space. This integrated hub serves as a one-stop destination where various means of communication.

HEXA AI Robo

HEXA AI-powered Robo is ingeniously designed to be both powerful and user-friendly, even allowing a 6-year-old to create it.

HEXA's AI-Powered IVR

Simplified Mastery – A User-friendly design intuitive that even a 6-year-old can effortlessly create HEXA’s Interactive Voice Response system, making complex technology accessible to all.

Real-time Voice Transcription

Real-time Voice Transcription swiftly converts spoken words to text, significantly boosting communication efficiency and accelerating documentation processes

Haloocom’s Contact Center Solution with
6 Touchpoints

Powerful yet simple to use

HEXA embodies a balance between advanced technology and user-friendliness, to ensures accessibility and ease of use, offering powerful features without compromising on simplicity and intuitive interaction

HEXA AI Robo

HEXA AI-powered Robo is ingeniously designed to be both powerful and user-friendly, even allowing a 6-year-old to create it.

All-in-One Communication Hub

A comprehensive platform that consolidates all communication channels into one space. This integrated hub serves as a one-stop destination where various means of communication.

Advanced BI with AI & ML

Haloocom integrates advanced AI and ML technologies. unlocking sophisticated analytics and predictive functionalities. This fusion enables comprehensive insights and forward-looking capabilities

HEXA's AI-Powered IVR

Simplified Mastery – A User-friendly design intuitive that even a 6-year-old can effortlessly create HEXA’s Interactive Voice Response system, making complex technology accessible to all.

Real-time Voice Transcription

Real-time Voice Transcription swiftly converts spoken words to text, significantly boosting communication efficiency and accelerating documentation processes

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Unified Powerhouse
All Communication Channels in One Place

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  • No Need for Multiple devices
  • Restriction of Personal Mobile phones all messages at one place
  • Centralized Control & Overview of the conversations by the Admin
  • Faster Response & Resolution to queries
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FEATURES OF HEXA

Hexa AI powered IVR with self builder

  • Automate your Inbound Call Center with an HEXA IVR that can do 70% of Inbound call handling
  • Build an IVR in less than 4 minutes
  • Convert Text to an Audio File on the FLY in less than 10 seconds
  • Select from 100s of Indian, American, British, Asian English accents
  • Create a Tree Like Structure with Unlimited Levels & Sublevels
  • Data Retrieval with DB integration
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Business Intelligence based on dispositions set by Agent

  • Improve visibility into agent performance and call trends. Pie charts give easy-to-understand visual breakdowns of call outcomes like resolved, unresolved, transferred etc.
  • Identify training opportunities. See at a glance where agents need coaching based on disposition metrics like first call resolution rates.
  • Optimize staffing. Use historical data to predict call volumes and staff appropriately to maintain service levels.
  • Enhance customer experience. Discover issues leading to unsatisfied callers and take corrective actions.
  • Simple and intuitive. Pictorial data representation makes analysis easy for agents, supervisors and executives. No complex data manipulation needed.

Hexa AI powered robo with self builder

  1. Improve visibility into agent performance and call trends. Pie charts give easy-to-understand visual breakdowns of call outcomes like resolved, unresolved, transferred etc.
  2. Identify training opportunities. See at a glance where agents need coaching based on disposition metrics like first call resolution rates.
  3. Optimize staffing. Use historical data to predict call volumes and staff appropriately to maintain service levels.
  4. Enhance customer experience. Discover issues leading to unsatisfied callers and take corrective actions.
  5. Simple and intuitive. Pictorial data representation makes analysis easy for agents, supervisors and executives. No complex data manipulation needed.
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BLOGS

Blogs
What is Call Transcription? and Its Benefits in Contact Center
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Transcriptions are helpful in this case at contact centers. These days, using call records and transcriptions is part of a successful customer support experience. Rather than spending hours listening to ...
Blogs
Improve Contact Center Efficiency with Text-to-Speech Technology.
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What is Text to Speech (TTS)? Text-to-speech technology, or TTS, translates written words instead than just the text. extensively utilized for access for people with disabilities, educational materials, and other ...
Blogs
Hexa’s Contact Center Integration for Facebook, WhatsApp, and Telegram
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WhatsApp, Facebook, Telegram: How Hexa’s Social Media Integration Can Boost Contact Center Performance. It is now critical to maintaining a relationship with customers via their preferred social media channels has ...
Blogs
HEXA AI IVR: Improve Customer Experience with Inbound Voice Bot, No DTMF, Just Voice Responses.
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HEXA AI-powered IVR systems improve customer experience by providing pre-programmed options and responses, addressing the limitations of traditional IVR systems, ultimately increasing customer happiness and overall business performance. What is ...
Blogs
10 Reasons to Integrate Social Media With Contact Center
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The requirement for smooth integration across multiple channels has become critical in the dynamic world of corporate communication. customers are interacting with businesses on social media to voice concerns about ...

FAQ's

Innovative cloud-based contact center technology like Hexa helps businesses boost revenue, deliver exceptional customer support, and promote general company growth. It boasts an impressive AI-powered platform that can increase agent efficiency, generate actionable insights from client interactions, and facilitate a seamless omnichannel experience.

The main attributes of Hexa’s AI-driven BOT are

  • Transcription: Text files can be created from voice files using the transcription feature.
  • Text to Speech: Text can now be read aloud, thanks to Hexa Robo.
  • Hexa AI IVR: An inbound speech bot that does not require DTMF inputs, featuring auto response.
  • Hexa AI Robot: It is a speech bot that prioritizes vocal interactions and can react automatically.

Hexa’s Contact Center Solution supports six touchpoints, giving businesses a robust yet approachable platform.

Hexa eliminates the need for multiple devices by combining all communication channels into one centralized platform. It provides a centralized overview and control over conversations, guaranteeing quicker query response and resolution. Facebook Messenger, Telegram, and WhatsApp are in one place.

Yes, users can create automated systems using Hexa’s self-builder for both Hexa Robo and Hexa IVR. The Hexa Robo, which even a 6-year-old can build, is an illustration of its accessibility and simplicity.

The AI-driven Robo improves agent performance are

  • Visual Breakdowns: Pie charts are used to provide visual breakdowns of call outcomes.
  • Training Insights: Utilizes disposition metrics to identify training opportunities.
  • Staffing Optimization: Predictive staffing and upholding service levels are achieved by utilizing historical data.
  • Enhancing the Customer Experience: Finds problems that make customers unhappy and takes corrective action.
  • Intuitive Data Representation: Simplifies data analysis with pictorial representation, eliminating the need for complex data manipulation.
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