Connect’s Automatic Call Distribution (ACD) system answers incoming calls and routes them to a specific agent or department within a company.
Haloocom Connect’s Interactive Voice Response (IVR) interacts with the callers, gathers the required information and routes the calls to the appropriate recipient.
Connect’s voice logger is an ideal call recording solution for any business, which ensures improve better customer service and improve productivity.
Connect’s voice blasting system lets you send automated voice calls to a large number of people at one time.
Connect’s Hosted Dialer can help you cut your hardware and IT costs up to 75%, thereby improving efficiency.
Connect’s CRM integration dramatically improves your inbound & outbound calling processes.
It helps to keep up-to-date with entire business scenario as well as individual performance, which helps us to take better decisions which can improve the growth of our business.
Connect’s Call Center Software helps to track and monitor real-time data of Call summary, Agent Summary, Customer Summary through Reports and Statistics.
Connect’s Call Center Software sends a pre-recorded voice mail to the person concerned if the incoming or outgoing calls are unanswered.
Connect’s Call Center Software is easily integrable with Whatsapp Chat, which increases the agent’s productivity up to 10x.
Connect’s Call Center Software is easily integrable with SMS which will automatically send a call status or other information to the user.
Connect’s Call Center Software keeps up-to-date with missed calls which can improve the performance.
IVR helps companies reach clients to remote regions to make sure that the opinions of each and every client are recorded and addressed by knowing client behavior. This in turn, means more feedback from more clients.
You may allocate a caller to a specific agent. If you ever try to contact the company again, it will route to the same assigned agent immediately. This will help to build the relationship between the clients and the agent.
An effective call recording feature, will not only help you monitor your agents ‘ performance but also with powerful analysis you will gain valuable insights and trends which can. improve the operational efficiency.
You can connect your telephone system with office computer networks using Haloocom’s Computer Telephony Integration (CTI). Through CTI, all communication channels and software can be streamlined to provide you with centralized control under one gui. CTI will result in better communication among different departments and allow advanced telephony functions such as call routing, recording and Combined Analytics for better feedback.
Implementing an auto dialer program means no more manual dialing, removing the multiple problems of the call center such as misdialing, unnecessary waiting time, reducing organizational effectiveness.Automating the dialing mechanism means that only answered calls are redirected to the operators, thus significantly increasing the contact ratio. More the connected calls higher the productivity and increase operational efficiency.
The agent idle time is on a higher side of manual dialing because agents are forced to wait longer for linking calls.The auto dialer technology allows the dialer device to detect these components and miss the call after recognizing any of these time-wasting blocks. Automatic call center dialer means that only answered calls are directed to the operators. It helps save the time of the agent and allows them to take part in more calls every hour.
The significant increase in agent talk time relative to a manual dialing situation is one of the most important benefits of an auto dialer program.When the excessive waiting time is removed, agents will spend more time talking to clients and consumers on hold.This will ultimately lead to improved customer engagement and high morale and efficiency of the employee.
By introducing an automated call center dialer program with dynamic selling processes, result in high-value leads and outbound calling process becomes agile.
Using customized dashboards, call center dialer software helps offer real-time visibility into call center activity and employee tasks. Real-time interfaces and reviews enhance decision-making skills of both call center administrators and employees by recognizing problems as soon as possible. Call logs also help supervisors track the performance of agents to improve the consistency of the call. Dashboards help monitor and evaluate important call center metrics for improved operation performance on a daily basis.