complaint management solution
Automate the process of Complaint Management and Streamline the Complaint Lifecycle with Simple and Effective Complaint Management Solution from Haloocom.
Complaint Management Solution Features
Whether the clients are searching for solutions or need to be promptly addressed, Haloocom’s Complaint Management Solution ensures everything happens effectively & efficiently. With Haloocom’s Complaint Management System, Now Receive Complaints, Track them, & resolve them with a quick & efficient process in place.
SIMPLE USER INTERFACE
Simple Yet Effective User Interface which your employees will love to use. Upgrade to Haloocom’s Complaint Management System today & Grow your Employee Productivity upto 7x. Now handle complaints across different departments with Haloocom. Complaints can easily be submitted to different departments like Advertising, Sales or Technical Support department. Start receiving all consumer grievances, define them accordingly to the relevant department and delegate concerns to the correct personnel so that the complaints in the incorrect queue never appear unattended.
VIRTUAL ROOM MEETING
Now your Customer can meet your Customer Support Executive over a Virtual Room Meeting
CUSTOMER EXPERIENCE AT A NEW HIGH
- Seamless & instant connectivity with your customer over a video call
- customer can now speak to live agent over a virtual meeting room (VMR)
- Customer & agent can see each other and all concern can be addressed through the VMR
BENEFITS
- 100% customer satisfaction guaranteed
- increase customer’s confidence on companies product, service or brand
- Increase customer experience exponentially
increase customer loyalt
PRODUCTS THAT UPGRADE YOUR COMPLAINT LIFECYCLE
FAQ's
It is a solution to automate and streamline the entire complaint management process – from receipt to resolution. It improves efficiency in complaint handling.
Key features include simple UI, routing complaints to relevant departments, tracking complaints, virtual meeting rooms for customer-agent interactions.
Employees from any department like sales, marketing etc. can easily submit complaints via the simple interface to the relevant department.
Complaints are intelligently routed to the correct queues basis the department, so they reach the right personnel and are resolved faster.
Complete visibility on complaint status, timelines, assignee etc. is available. This ensures accountability in complaint resolution.
Yes, seamless integration with CRM systems can be enabled for managing complaints.
Automated complaint routing, tracking, and resolution workflows boost employee productivity up to 7X.
Key benefits are increased customer satisfaction, loyalty and confidence along with faster complaint resolution.
