Information Security Management System (ISMS)

Haloocom is committed to providing next-generation cloud software, thereby creating value for our customers and preserving the confidentiality, integrity and availability of documentation and Haloocom information systems.

Haloocom further commits to satisfy applicable requirements and continually improve ISMS based on customer, employee feedback, audit findings, and technologies.

We shall achieve this by ensuring that:

• Information security training is imparted to all IT users
• Comply with applicable statutory, and regulatory requirements
• Continuously reviewing and improving upon the effectiveness of the ISMS

Date: 08.02.2024
Authorized by: Levis Wilson, Chief Executive Officer

Policy Objectives

The ISMS has been established to:

• Ensure seamless protection of information

• Minimize risks of damage or misuse

• Maintain compliance with organizational and regulatory security objectives

This framework ensures strict adherence to the principles of:

• Confidentiality – safeguarding information from unauthorized access

• Integrity – ensuring accuracy and reliability of data

• Availability – guaranteeing access to information when required

Governance & Responsibilities

• The Information Security Committee is responsible for the effectiveness and enforcement of the ISMS.

• The Committee approves, disseminates, and monitors compliance with this Security Policy.

• An ISMS Manager has been appointed with authority to oversee implementation, development, and continuous improvement.

• The Committee is also responsible for designing and approving the risk assessment methodology that supports the ISMS.

Compliance

All employees, contractors, and stakeholders whose activities may directly or indirectly affect information security are required to comply with this Security Policy.

Non-compliance will be treated with utmost seriousness to preserve the integrity of Haloocom’s information security practices.

Quality Management System (QMS)

Our Quality Management System ensures that all telecommunication solutions developed and delivered by Haloocom meet the highest standards of quality, efficiency, and reliability.

Scope of QMS:
“Design, Development, Testing, Deployment, Support, and Maintenance of Telecommunication solutions such as Contact Center Software, IP PBX, and Unified Business Communication Applications.”

Through QMS, Haloocom is committed to delivering robust and customer-centric solutions while continuously improving processes to meet global quality benchmarks.