IVR Bot is a voice-enabled virtual assistant for smartphones and feature phones, allowing users to directly ask queries and receive answers in their preferred language, unlike traditional IVR options that require users to wait for menu options.
This system, which is driven by AI, enables automated answers to incoming voice inquiries without requiring Dual-Tone Multi-Frequency (DTMF) input. This minimizes client wait times and expedites the inbound call handling procedure. some of the features of AI IVR Bot
HEXA IVR is designed to handle a significant portion of inbound calls autonomously. This automation ensures that the system efficiently manages routine and repetitive tasks, allowing human agents to focus on more complex and nuanced customer queries.
The Self Builder feature of HEXA IVR enables users to construct a fully functional Interactive Voice Response (IVR) system in less than 4 minutes. This rapid setup empowers businesses to adapt quickly to changing call centre needs and efficiently deploy customized IVR structures.
HEXA IVR offers dynamic text-to-speechcapabilities, allowing the system to convert text-based information into audio. This feature ensures that responses to customer queries are prompt, accurate, and delivered in a natural and human-like voice within seconds.
HEXA IVR provides various accents, including Indian, American, British, and various Asian English accents. This selection caters to a global audience, creating a more personalized and relatable experience for callers based on their linguistic preferences.
The IVR system in HEXA allows for creation of a highly customizable tree-like structure with unlimited levels and sublevels. This enables businesses to design intricate call flows, providing callers with a smooth and tailored navigation experience based on their needs.
HEXA IVR seamlessly integrates with databases, allowing real-time data retrieval during customer interactions. This integration ensures that the IVR system has access to the latest and most relevant information, enhancing the accuracy and effectiveness of responses.
Being the best IVR bot in Mumbai for your Call center, we distinguish ourselves with unmatched natural language processing that enables smooth and effective communication for users. Because of our superior interactive experience guaranteed by our cutting- edge technology, we are the go-to option for Mumbai businesses looking for innovative IVR solutions.
