Transform Your Customer Service with Haloocom’s AI Voice Bot
Empower your business with seamless, 24/7 AI-driven conversations in multiple languages
Experience the next generation of customer interaction with Hexa AI Voice Bot, designed to revolutionize how you handle customer service. Engage your customers through natural, human-like conversations in multiple languages, automate complex call processes, and significantly reduce operational costs.
What is Voice Bot?
Voice bots are AI-powered IVRs that allow customers to engage in natural, two-way conversations. They offer personalized greetings, predict customer intents, and provide a human-like experience. If an inquiry is unresolved, automated voice systems route the caller to the most appropriate agent, providing automated self-service in voice channels.
Why Choose Haloocom's AI Voice Bot?
Instant Response & 24/7 Availability
Automate repetitive tasks and assist customers with instant responses, improving overall satisfaction.
Multilingual
Support
Fluent in over many languages, including English, Hindi, Tamil, Telugu, Kannada, and Malayalam, with dynamic language switching.
Operational
Efficiency
Reduce the workload on human agents, streamline workflows, and lower the costs associated with hiring and training.
Human-Like Conversations
Experience accurate voice recognition, empathetic responses, and seamless call routing to live agents when needed.
Key Benefits
Remove confusing IVRs and enhance CX
Make a difference in how you interact with customers by using conversational AI voice Bot .
- Instant Response
Respond faster by handling repetitive tasks. Assist customers promptly and efficiently to enhance their overall satisfaction. Be available around- the-clock to attract more clients and facilitate seamless communication.
- Analyze customer inquiries
NLP algorithms can interpret customer inquiries, identifying theirneeds based on keywords and phrases, enabling them to comprehend the primary reason for the interaction and respond accordingly.
- Increased efficiency
Voice Bot or AI Speech bot minimizes the workload of agents and lowers the expenses associated with hiring and training new employees in call centers. Make it easy for customers to obtain the services they require by offering an interactive experience.
Grow your Business with Next GenAI Powered Voice Automation
Boost your Productivity and Automate your calls with next GenAI Voice bot
Accurate and Human-Like Conversations
Voice recognition software features is human-like comprehension, semantic search, empathetic responses, and support for multiple languages, resembling a robot that intelligently routes calls to relevant agents when a customer needs them.
Automate Outbound Calls
Make outgoing calls automatically with a smart AI voicebot. It automatically answers incoming calls, engages in conversation with clients, poses inquiries, and forwards qualified leads to the representative.
Scalable and Reliable
The Voicebot, with its scalability and 24×7 availability, is capable of handling millions of simultaneous conversations, ensuring efficient handling of spikes in call volume, and understanding multiple languages and customer intents.
Next-GenAI’s voice bot is effectively performing in various business situations
Provide customer experience: Resolves customer concerns and efficiently responds to questions. To solve complex problems properly transfer the call to the suitable agent.
Service Scheduling: Service Scheduling enables the booking of services for different products and ensures that maintenance or service timings are coordinated to match customer schedules.
EMI Collections: EMI Collections takes proactive steps to remind customers about upcoming EMI payments, providing a payment link upon agreement, and notifies them of potential consequences for payment delays.
Sales: Make a strong first impression on prospective customers by showcasing products. When initial proposals fail to spark interest, offers discounts and substitute products.
Scheduling Appointments in Healthcare: It facilitates appointment scheduling by utilizing API checks to access calendar availability, ensuring smooth booking experiences by automatically syncing with available time slots.
Hexa's AI Voicebot Features
Omnichannel Capabilities
Omnichannel Capabilities allow seamless redirection of calls to alternate channels when necessary, reducing expenses and enhancing customer satisfaction.
Multi-language Support
It is offered by HEXA AI Voice Bot and extends to 40+ natural human languages, including English, Hindi, Tamil, Telugu, Kannada, Malayalam, etc, with the ability to dynamically switch languages as per the conversations context.
Contextual Conversations
Contextual Conversations enable the creation of personalized, proactive, and intuitive dialogues with customers through a secure cloud communication platform.
NLP Engine
HEXA's NLP Engine comprehends the context of customer interactions, leveraging deep learning models to construct a knowledge base from both structured and unstructured data.
Text to speech
Automatic Speech Recognition (ASR) engine functionality in the Voice Bot converts text responses into voice using a Text-to-speech (TTS) engine, following the transcription of customer speech by the ASR engine.
Human-in-loop
Hexa's voice bot seamlessly transfers complex conversations to live agents while retaining the conversation's context.
Automatic speech recognition
Automatic Speech Recognition (ASR) technology utilizes deep learning to accurately transcribe speech, even amidst varied accents and background noise, in HEXA's Smart speaker assistant .
CRM-integrations
HEXA's AI voice bot solutions are integrated with existing CRM systems for seamless automation of support and service workflows.
Negative Sentiment Recognition
Negative Sentiment Recognition facilitates sentiment analysis, categorizing words as positive, neutral, or negative, providing a comprehensive understanding of the conversation's sentiment.
Hexa’s Voice Bot core features
VERSATILITY
Hexa is a versatile conversational AI Voice Bot that supports conversations in multiple Indian languages, fluent in English, Hindi, Tamil, Telugu, Kannada, and Malayalam, allowing customers to engage in their native or preferred language, thanks to advanced natural language processing.
EXPANDABILITY
Hexa is an AI virtual assistant that offers flexible deployment options for both inbound and outbound interactions, enabling seamless omnichannel customer engagement across voice, digital, SMS, and email, allowing seamless interaction across various mediums.
ADAPTABILITY
Hexa’s adaptive language switching feature uses advanced detection to identify the caller’s preferred language based on accent and words used. It can smoothly switch languages within the same conversation, allowing the caller to switch between English, Hindi, and back to English as needed.
LEARNABILITY
Hexa uses machine learning to enhance its language capabilities, learning regional dialects, accents, slang, and local phrases from real customer interactions. With plans for over 40 languages, it aims for more natural conversations.
Why Choose Haloocom for Your Business?
- Customization and Control: Haloocom caters to your unique business needs by allowing you to customize configurations, rules, dashboards, reports, prompts, and more.
- Seamless Integrations: Haloocom’s automated voice bot solutions can be seamlessly integrated with various systems, including workforce management, lead management, CRM, core banking, and other third-party systems, streamlining support and service workflows.
- Speaks 40+ majorlanguages fluently: Converses naturally in 40+ regional languages including English, Hindi, Tamil, Telugu, Kannada, etc. in a single call for wider reach.
- Deployable across channels: phone, chat, social media, etc. Integrates seamlessly across contact center channels like calls, chat, and social media for unified customer experiences.
- Automates repetitive customer service tasks efficiently: Handles high-volume routine inquiries independently to boost agent productivity and efficiency.
- Carries natural dialogues with contextual awareness: Chats conversationally demonstrating understanding of linguistic nuances and context like a human.
- Seamlessly escalates complex conversations to human agents: Transfers smoothly to live agents when conversations require human judgment, discretion, and complex problem resolution.
- Customizable persona aligned to brand’s tone and style: Allows tailoring of bot’s persona including name, voice, style, etc. to align with companies brand image and tone.
- Pricing based on usage levels, with cloud and on-prem options: Provides flexible pricing models based on usage levels as well as cloud and on-premise deployment options.
Use Cases of Hexa AI Voicebot:
Hexa boosts productivity in diverse industries by handling common customer inquiries, troubleshooting technical issues, addressing billing and order questions, and completing other routine tasks.
- Banking and Finance: Hexa enhances banking services by offering account information, assisting with transactions, and answering FAQs.
- Healthcare: Hexa facilitates appointment scheduling, offers medical advice based on symptoms, and provides healthcare information.
- Retail Industry: Hexa AI bot assists customers with product inquiries, recommends personalized items, and facilitates seamless transactions.
- Hospitality Sector: Hexa streamlines hotel reservations, provides local recommendations, and handles guest inquiries efficiently.
Are you ready to use the Best AI voice bot in to
modernize your contact center and grow your Business?
