Our AI Voice Assistence is fluent in 6+ Indian regional languages including English, Hindi, Tamil, Telugu, Kannada, etc. in a single call for wider reach. Available 24/7 and learning continuously to make customer conversations more meaningful and personal. It offers automated self-service for callers to resolve issues through natural conversations without a live agent.
Voicebots are AI-powered IVRs that allow customers to engage in natural, two-way conversations. They offer personalized greetings, predict customer intents, and provide a human-like experience. If an inquiry is unresolved, automated voice systems route the caller to the most appropriate agent, providing automated self-service in voice channels.
Respond faster by handling repetitive tasks. Assist customers promptly and efficiently to enhance their overall satisfaction. Be available around- the-clock to attract more clients and facilitate seamless communication.
NLP algorithms can interpret customer inquiries, identifying theirneeds based on keywords and phrases, enabling them to comprehend the primary reason for the interaction and respond accordingly.
Voicebot minimizes the workload of agents and lowers the expenses associated with hiring and training new employees in call centers. Make it easy for customers to obtain the services they require by offering an interactive experience.
Voice recognition software features is human-like comprehension, semantic search, empathetic responses, and support for multiple languages, resembling a robot that intelligently routes calls to relevant agents when a customer needs them.
Make outgoing calls automatically with a smart AI voicebot. It automatically answers incoming calls, engages in conversation with clients, poses inquiries, and forwards qualified leads to the representative.
The Voicebot, with its scalability and 24×7 availability, is capable of handling millions of simultaneous conversations, ensuring efficient handling of spikes in call volume, and understanding multiple languages and customer intents.
Provide customer experience: Resolves customer concerns and efficiently responds to questions. To solve complex problems properly transfer the call to the suitable agent.
Service Scheduling: Service Scheduling enables the booking of services for different products and ensures that maintenance or service timings are coordinated to match customer schedules.
EMI Collections: EMI Collections takes proactive steps to remind customers about upcoming EMI payments, providing a payment link upon agreement, and notifies them of potential consequences for payment delays.
Sales: Make a strong first impression on prospective customers by showcasing products. When initial proposals fail to spark interest, offers discounts and substitute products.
Scheduling Appointments in Healthcare: It facilitates appointment scheduling by utilizing API checks to access calendar availability, ensuring smooth booking experiences by automatically syncing with available time slots.
Omnichannel Capabilities allow seamless redirection of calls to alternate channels when necessary, reducing expenses and enhancing customer satisfaction.
It is offered by HEXA AI Voice Bot and extends to 6+ natural human languages, including English, Hindi, Tamil, Telugu, Kannada, Malayalam, etc, with the ability to dynamically switch languages as per the conversation's context.
Contextual Conversations enable the creation of personalized, proactive, and intuitive dialogues with customers through a secure cloud communication platform.
Automatic Speech Recognition (ASR) engine functionality in the Voice Bot converts text responses into voice using a Text-to-speech (TTS) engine, following the transcription of customer speech by the ASR engine.
HEXA's NLP Engine comprehends the context of customer interactions, leveraging deep learning models to construct a knowledge base from both structured and unstructured data.
Hexa's voice bot seamlessly transfers complex conversations to live agents while retaining the conversation's context.
Automatic Speech Recognition (ASR) technology utilizes deep learning to accurately transcribe speech, even amidst varied accents and background noise, in HEXA's Smart speaker assistant .
HEXA's AI voice bot solutions are integrated with existing CRM systems for seamless automation of support and service workflows.
Negative Sentiment Recognition facilitates sentiment analysis, categorizing words as positive, neutral, or negative, providing a comprehensive understanding of the conversation's sentiment.
Flexible deployment options allow the choice between public cloud or private cloud deployment, ensuring high-end security for overall operations.
VERSATILITY
Hexa is a versatile tool that supports conversations in multiple Indian languages, fluent in English, Hindi, Tamil, Telugu, Kannada, and Malayalam, allowing customers to engage in their native or preferred language, thanks to advanced natural language processing.
EXPANDABILITY
Hexa is an AI virtual assistant that offers flexible deployment options for both inbound and outbound interactions, enabling seamless omnichannel customer engagement across voice, digital, SMS, and email, allowing seamless interaction across various mediums.
ADAPTABILITY
Hexa’s adaptive language switching feature uses advanced detection to identify the caller’s preferred language based on accent and words used. It can smoothly switch languages within the same conversation, allowing the caller to switch between English, Hindi, and back to English as needed.
LEARNABILITY
Hexa uses machine learning to enhance its language capabilities, learning regional dialects, accents, slang, and local phrases from real customer interactions. With plans for over 40 languages, it aims for more natural conversations.
Hexa boosts productivity in diverse industries by handling common customer inquiries, troubleshooting technical issues, addressing billing and order questions, and completing other routine tasks.
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