What is Text to Speech (TTS)?
Text-to-speech technology, or TTS, translates written words instead than just the text. extensively utilized for access for people with disabilities, educational materials, and other contexts. It offers a flexible way to achieve efficient communication.
TTS is also finding more and more use in contact center technologies, where it can aid in offering a greater variety of automated services. The fact that TTS does not use pre-recorded audio is impressive. There’s no need to prepare any words or sentences. Instead, the system’s comprehension of your target language creates them dynamically.
Call Center Transcription
During your call center conversations, call center transcription software automatically records every word that is said. A supervisor wishing to investigate their agent’s performance in more detail is likely to make the most use of the transcripts and recordings. They might be checking for adherence to a script, offering advice on enhancing sales strategies, or going over a particular call that a client had a problem with. Call transcriptions come in handy for various purposes such as quality assurance, customer feedback analysis, and better conversation management.
Text to Speech(TTS) Benefits for Contact Centers
Text to speech can help you improve customer experience while also taking your contact center to the next level in a number of ways.
- Benefits a Greater Number of Customers: TTS technology does not implement limitations that are commonly observed in SMS marketing campaigns, such as character limits, message regulations from different countries, and so forth. It helps businesses grow their customers and receive more positive feedback.
- The Multilingual Advantage and Accent: An amazing feature of the best text to speech software is that it supports all well-known languages. As a result, both tourists and immigrants will be able to flourish in far-off countries by professionally converting with locals. The words that result from combining a wide range of global vocabulary with Indian voice text to speech primarily involve Hindi, English, and Indian accents.
- Improve Your Data Analysis: Text to speech software can help you detect patterns in customer inquiries and enhance your analytics. For example, you can look for patterns in the questions your callers ask or the issues they have with your services if you search for customer inquiries coming through the hosted phone system.
- Cost-effective: Both the Tex to speech market and technology have grown rapidly in the past few years. You must take into account every aspect when comparing prices. You can get much more flexible pricing options and improved cost management transparency when you integrate Indian text-to-speech into your business. However, if you provide exact, careful, high-quality control, you will always receive your money back.
- Reducing the workload of agents: Customers can interact with the automated system in a more human-like manner with the aid of your call center’s text-to-speech software. This clearly means that that before they speak with an adviser, the majority of their questions will be addressed and they will have access to crucial information.
This frees up agents to focus on potential larger issues and enable them to provide efficient customer service. Offering additional support to clients who are dissatisfied with your solutions can only benefit your company.
- Contact centers reduce their errors : Complementing the previous claims, text-to-speech technology in contact centers lowers errors, primarily human errors. Accuracy is vital in contact centers especially, and TTS(text to speech) significantly improves it.
How Hexa’s Text to Speech can Help?
Look for speech analytics that can change the game and coach agents in addition to lowering risk. Benefits from Text to Speech can be substantial, and our next-generation platform will enable smooth workforce optimization and CRM integration. In addition to lowering compliance risk, the agent will provide great service that improves the customer experience. From training to marketing. We provide assistance to companies of all shapes and sizes, helping them with everything from marketing to training.
