Your Voice AI Buddy
Revolutionizing Business Communication with AI-Powered Solutions | Australia
Transform Your Customer Service with Advanced AI Technology
Why Leading Australian Businesses Choose Hexa AI
Our Comprehensive AI Communication Suite
AI-Powered Virtual Assistant
- Natural language understanding for smooth, human-like conversations.
- Recognizes multiple intents, handling complex queries seamlessly.
- Personalizes interactions using contextual awareness.
- Smoothly transitions to human agents when needed
Omnichannel Support
- Unified communication across email, chat, phone, and social media platforms.
- Consistent customer experience across all channels.
- Centralized dashboard for easy management.
- Real-time synchronization across multiple channels.
Get Expert Assistance
Have questions or need help choosing the right solution for your business?
Our team is ready to guide you through every step.
Industry-Specific Solutions
Banking
- Secure and compliant interactions.
- Automated account inquiries and transactions.
- Adherence to Australia’s regulatory standards
Travel
- Automated bookings and availability checks.
- Special request handling and travel updates
Recruitment
- AI-driven candidate screening and interview scheduling.
- Application status updates and onboarding assistance
Insurance
- Automate claims processing.
- Manage policy information and renewals.
- Ensure compliance with Australian regulations.
Sales & Marketing
- Automate outbound calls and handle inbound queries.
- Efficient lead generation and survey collection.
Logistics
- Automate booking and tracking processes.
- Manage dispatch notifications and special requests.
- Optimize operations with AI.
Hexa AI Features Tailored for Australian Businesses
Versatility
HEXA communicates fluently in multiple languages, adapting to diverse Australian clients.
Adaptability
Switch between languages during calls, such as from English to Mandarin, ensuring smooth communication.
Learnability
HEXA is constantly improving, learning over 40+ languages, including Australian English accents, tones, and dialects.
Expandability
HEXA can function as both an inbound and outbound Voice BOT.
Measurable Business Impact
Efficiency Gains
- Reduce operational costs by up to 70%.
- Handle 50x more inquiries with AI-driven solutions.
- Automate 80% of routine customer queries.
Customer Satisfaction
- Boost customer satisfaction rates by 30%.
- Improve first-contact resolution.
Strengthen customer loyalty and retention.
ROI & Growth
- 300-500% return on investment
- Scalable solution growing with your business
- Reduced training and onboarding costs
- Competitive advantage in customer service
Implementation & Support
Seamless Integration
- Quick deployment within 2 weeks
- Compatible with existing CRM systems
- Custom API development
- Minimal disruption to current operations
Dedicated Support
- 24/7 technical assistance.
- Dedicated customer success manager for Australian clients.
- Regular reviews to ensure continuous optimization.
Why Choose Hexa AI?
- Australia’s Most Versatile AI Voice Assistant, with multi-lingual and multi-intent capabilities.
- On-Premise & Cloud-Based Deployments.
- Proven track record with over 500+ companies globally.
- Cutting-edge technology that evolves with your business.
- Focused on your success and tailored to Australian market needs.
Enterprise-Grade Security & Compliance
ISO 27001:2013
ISMS
On-Premise, On your Network architecture
Regular security audits & penetration testing
Hexa AI powered IVR with self builder
- Automates 70% of inbound call handling.
- Build an IVR in under 4 minutes.
- Instant text-to-speech conversion in less than 10 seconds.
- Multiple accents (Indian, American, British, Asian) available.
- Create unlimited tree-like structures for IVR flows.
- Integrated data retrieval from databases.
Business Intelligence based on dispositions set by Agent
- Provides visual call trend analysis (resolved, unresolved, etc.).
- Identifies training opportunities through call disposition metrics.
- Optimizes staffing using historical call volume data.
- Enhances customer experience by detecting and addressing issues.
- Easy-to-understand visual data representation for quick analysis
Hexa AI powered robo with self builder
- Enhances agent performance visibility and call trends with pie charts.
- Identifies coaching needs based on metrics like first-call resolution.
- Uses historical data to optimize staffing levels.
- Improves customer experience by identifying and resolving issues.
- Intuitive pictorial data representation—no complex manipulation needed.
Getting Started with Hexa AI
1. Schedule a Demo
See how Hexa AI can revolutionize your business communication.
2. Custom Assessment
Receive a tailored plan for implementation.
3. Seamless Onboarding
Quick, smooth deployment with minimal business disruption.
4. Continuous Optimization
Regular reviews to ensure you’re always ahead of the competition.
BLOGS
FAQ's
Innovative cloud-based contact center technology like Hexa helps businesses boost revenue, deliver exceptional customer support, and promote general company growth. It boasts an impressive AI-powered platform that can increase agent efficiency, generate actionable insights from client interactions, and facilitate a seamless omnichannel experience.
The main attributes of Hexa’s AI-driven BOT are
- Transcription: Text files can be created from voice files using the transcription feature.
- Text to Speech: Text can now be read aloud, thanks to Hexa Robo.
- Hexa AI IVR: An inbound speech bot that does not require DTMF inputs, featuring auto response.
- Hexa AI Robot: It is a speech bot that prioritizes vocal interactions and can react automatically.
Hexa’s Contact Center Solution supports six touchpoints, giving businesses a robust yet approachable platform.
Hexa eliminates the need for multiple devices by combining all communication channels into one centralized platform. It provides a centralized overview and control over conversations, guaranteeing quicker query response and resolution. Facebook Messenger, Telegram, and WhatsApp are in one place.
Yes, users can create automated systems using Hexa’s self-builder for both Hexa Robo and Hexa IVR. The Hexa Robo, which even a 6-year-old can build, is an illustration of its accessibility and simplicity.
The AI-driven Robo improves agent performance are
- Visual Breakdowns: Pie charts are used to provide visual breakdowns of call outcomes.
- Training Insights: Utilizes disposition metrics to identify training opportunities.
- Staffing Optimization: Predictive staffing and upholding service levels are achieved by utilizing historical data.
- Enhancing the Customer Experience: Finds problems that make customers unhappy and takes corrective action.
- Intuitive Data Representation: Simplifies data analysis with pictorial representation, eliminating the need for complex data manipulation.
