A leading financial organization, recognized the importance of optimizing its communication strategies to enhance customer outreach. To achieve this, they engaged Haloocom, a renowned communication solutions provider, to implement their Connect 6.0 AI ROBO software. Haloocom not only delivered the software as requested but also went above and beyond by incorporating several customizations to meet Clients specific needs.
CLIENT required a comprehensive and tailored communication solution to automate their outreach process and improve customer engagement.
1. Voiceblast Campaign with Customized IVR:
Haloocom extended the Connect 6.0 AI ROBO to support the creation of voiceblast campaigns with a customized Interactive Voice Response (IVR) system. CLIENT could now craft personalized voice messages using pre-recorded audio or text-to-speech options. The IVR allowed dynamic responses based on user inputs. For instance, customers could press specific keys to provide feedback, select options, or connect to an agent. The IVR data was stored in the database for future reference and analysis. The voice blasting campaign comprised of complex DTMF inputs with multiple voice files and individual reports which was specifically unique to the client requirements. These requirements were seamlessly integrated into the solution provided for Connect 6.0 upto client’s satisfaction.
2. Voice Recording and Data Storage:
Haloocom integrated a voice recording feature that enabled customers to record their feedback after the call. The recorded voice files were stored securely in the local database, linked to the respective customer interactions. Additionally, call details, such as timestamps, call duration, and caller iClientrmation, were encoded in JSON format and sent to the client through APIs for real-time data access.
3. User-Friendly One-to-One Calling UI:
To facilitate one-to-one calling, Haloocom created a user-friendly UI that allowed CLIENT to manage their four 32-GSM gateways (128 ports). CLIENT could assign specific users to each port based on their requirements.
The interface provided an easy-to-use edit option, allowing CLIENT to modify user-port assignments as needed. The system stored all call-related data, including reports and voice recordings, for each user separately.
A new List upload report was needed for each file upload, Haloocom meticulously delivered this requirement even if it meant far reaching changes into the existing system since the adage is that client need’s surpass any other requirement. The customer is fully satisfied on this count.
4. Automatic Redialing for Call Failures:
Haloocom enhanced the AI ROBO with an automatic redialing feature to handle call failures. When a call attempt failed, the system automatically retried the call at predefined time intervals. CLIENT could customize the retry frequency (e.g., every 15, 30, or 45 minutes) and the number of retry attempts. This feature improved the chances of connecting with customers and reduced missed opportunities.
5. Seamless Integration with Google Drive:
Haloocom seamlessly integrated the Connect 6.0 AI ROBO software with Google Drive. After the call recording, the system automatically uploaded the recorded voice files to CLIENT’s designated Google Drive folder. This integration ensured secure and convenient storage of voice files, making it easy for CLIENT to access and manage the recorded data.
6. Pushing Call Failure List to Client Server:
The Connect 6.0 AI ROBO software was configured to compile a comprehensive list of call failures, including the call numbers and reasons for failure. The software automatically pushed this list to CLIENT’s server, allowing them to utilize their calling APIs for further actions, such as rescheduling the calls or updating customer info.
Haloocom’s customized Connect 6.0 AI ROBO software exceeded CLIENT’s expectations, streamlining their communication process and significantly improving customer engagement. The implemented changes allowed CLIENT to:
- Conduct personalized voiceblast campaigns with interactive IVR functionality, leading to better customer response rates.
- Record and store customer feedback, ensuring valuable insights for analysis and continuous improvement.
- Seamlessly manage one-to-one calling with the GSM gateway ports, enhancing communication efficiency and customer-agent interaction.
- Automatically redial to maximize the chances of reaching customers, resulting in increased call success rates.
- Store recorded files in Google Drive for secure and convenient access, simplifying data management and retrieval.
- Receive timely call failure data, enabling prompt follow-up actions and efficient utilization of resources.
Our numbers speak for ourselves:
- Hours of AI-ROBO :- Client is dialing calls from 8:30 am to 7:30 pm, which is a total of 11 hours.
- 32,426 calls per hour dialed, totaling to 356686 per day 10700580 calls per month, completely Agent Less
- With Agents, there will be a need for at least 1200 agents, which boils to a Cost saving of approx. 360000 USD per month
Haloocom’s commitment to delivering tailored solutions and its ability to handle complex customizations of any magnitude made it the perfect partner for CLIENT’s communication needs. The successful implementation of the Connect 6.0 AI ROBO software showcased Haloocom’s prowess in providing exceptional custom services that not only met CLIENT’s requirements but also surpassed their expectations, establishing a strong and enduring partnership between the two organizations. The collaboration resulted in a powerful and versatile communication tool that empowered CLIENT to enhance its customer outreach and achieve greater operational efficiency.