World Education of Ghana wanted to establish a dedicated Inbound Helpline that offers instant help to any individual in distress. All types of distressed individuals should be able to reach out to the 24×7 helpline & register their concerns right from bullying, forced Marriage, forced or Child labor to poverty, and this should allow the concerned representatives to quickly initiate relief steps.
Haloocom offered its Connect + CRM solution with inbuilt Telephony capabilities. A 24×7 Toll-Free helpline was set up, advisors with strong training were given credentials to access the Connect+ CRM that had all the data points, history of a caller.
Categorize the Nature of Call under multiple types like – Bullying, Forced Marriage, Child Labor, Forced Labor & many more. The background of the caller was captured in the form of a Child bride, Teenage mother, Living with disabilities & many more. Type of Perpetrator was also captured, for the advisor to decide on the next course of action, including intervention from the Law & Order authorities.
It is great to see the accomplishments of this body & be a part of an ever-evolving mission. If World Education is a tree, with branches currently reaching out all over the world, then its root, buried deep in the soil of Lucknow, India, is Literacy House.