Haloocom is proud to be the Communication Partners for the World Education Forum. World Education has Changed Lives through education for half a million children and adults in 20 countries.
Based on the call type, Advisor was able to:
24×7 Helpline with 100% connectivity under 120 seconds.
100% Audit Log with Data – all in one place.
Follow up actions. Follow up reminders.
100% Call Recording for Audit Purpose.
Each Call was categorized under Safe or Not Safe.
Dynamic Escalations for Not Safe Instances for quicker resolution. SMS integration.
Real-Time Reports with Tracking until an instance is marked as Safe & the case is closed.
Integration with external applications for real-time notifications for instances that needs urgent attention.