The customer experience (CX) is crucial for businesses, with contact centers becoming critical touchpoints. Contact center transformation is increasingly vital with advanced AI and generative AI. Through predictive and analytical software, artificial intelligence (AI) in contact centers effectively resolves customer issues and allows for faster processing of complaints from databases than with traditional systems. Additionally, […]

Transcriptions are helpful in this case at contact centers. These days, using call records and transcriptions is part of a successful customer support experience. Rather than spending hours listening to recordings, staff members can locate important information much more quickly by skimming written transcripts, which we’ll go over below, along with some tools that you

Voice bots sometimes referred to as voice-activated assistants, are becoming absolutely essential for voice navigation, question-answering, and controlling smart homes, among other daily activities. However, managing languages and accents presents unique challenges. This blog explores strategies for voice bots to effectively handle linguistic diversity, such as Hexa, Alexa, and Siri, which are adept at understanding

Multilingual voice bots are crucial for websites and customer service in today’s globalized world. These AI-driven virtual assistants can communicate in multiple languages, providing an enhanced customer experience(CX), expanding global reach, staying ahead of competition, and driving business success.Businesses can increase customer satisfaction, reach a wider audience worldwide, and acquire a competitive edge by leveraging

Customer service is a crucial priority for businesses today. However, language barriers can hinder effective communication and damage customer satisfaction. AI-powered voice bots providing multilingual support offer an innovative solution to this problem. Let’s explore how they can enhance customer experiences across linguistic divides. The Language Barrier Hurdle in Customer Service India’s vast linguistic diversity

Customer service has entered a new era of intelligent and instant support, thanks to multilingual voice bots like Hexa. Developed by Haloocom to transform business interactions across diverse Indian demographics, Hexa comprehends and converses in 40+ major regional languages.With its linguistic versatility, Hexa enables real-time 24/7 customer assistance in preferred native tongues – eliminating frustrating

What is Text to Speech (TTS)? Text-to-speech technology, or TTS, translates written words instead than just the text. extensively utilized for access for people with disabilities, educational materials, and other contexts. It offers a flexible way to achieve efficient communication.TTS is also finding more and more use in contact center technologies, where it can aid

WhatsApp, Facebook, Telegram: How Hexa’s Social Media Integration Can Boost Contact Center Performance. It is now critical to maintaining a relationship with customers via their preferred social media channels has become essential in the ever-changing world of customer service. The most well-known social media platforms, Facebook, WhatsApp, and Telegram, are all integrated into Hexa’s contact

The article explores how Hexa AI Bot revolutionizes the customer experience, driving global business growth through efficient digital platforms and effective communication. Hexa offers an innovative cloud-based contact center solution powered by artificial intelligence to help companies deliver exceptional customer Experience. Hexa’s AI Bot automatically handles 70% of inbound calls, allowing users to build interactive

HEXA AI-powered IVR systems improve customer experience by providing pre-programmed options and responses, addressing the limitations of traditional IVR systems, ultimately increasing customer happiness and overall business performance. What is Hexa AI IVR? HEXA AI IVR systems utilize advanced technology, including speech recognition, to improve customer experience and streamline services. These systems reduce wait times,