In today’s world, businesses rely heavily on communication to reach their customers, and one way they do that is through phone calls. Two popular tools used by businesses to enhance their communication are toll-free numbers and IVR numbers. In this article, we will explore what these two tools are and the differences between them What […]

Artificial intelligence (AI) integration into cloud contact centres has fundamentally altered how a company engages with its clients. Businesses may quickly streamline their customer service procedures thanks to the potential of AI, which improves the client experience. Many repetitive processes can be automated by AI, which can also personalise interactions, provide real-time insights, and do

Voice broadcasting software is a powerful tool that enables businesses to deliver pre-recorded messages to a large number of people simultaneously. It is an automated system that uses advanced algorithms to make thousands of calls at once, allowing businesses to reach a vast audience quickly and easily. Voice broadcasting software can be used for a

Introduction Holi is a festival of colours and joy that brings people together. It is a time when friends, family, and loved ones come together to celebrate the spirit of the festival. Businesses, too, can use this occasion to connect with their customers and spread cheer. In this article, we’ll explore how Haloocom IVR Wishes

We are excited to share insights about the exponential growth of cloud communication platforms between 2020-2030. While it is commonly believed that the pandemic accelerated the adoption of cloud communications, the truth is that cloud telephony had already gained momentum due to its scalability, reliability, and affordability. As the world continues to shift towards remote

A comprehensive manual on utilizing CTI Computer Telephony Integration (CTI) solutions have revolutionized the way businesses interact with their customers. With the right CTI solution, businesses can achieve seamless and personalized phone service, making customer conversations more productive and less awkward. However, choosing the right CTI solution for your business can be a daunting task,

Call centre services play a crucial role in building a loyal customer base. As happy customers enhance a company’s image and brand loyalty, call centre operations to need strategic planning to run smoothly and profitably. In this article, we’ll explain call centre operations and highlight the best practices for managing them successfully. What are Call

Nowadays, voice bots have rapidly gained popularity in the business world due to the application of artificial intelligence. All of these are artificial intelligence-based software that allows users to converse with machines in natural language, manage inbound and outbound calls, and route clients to human agents whenever necessary. They provide better, quicker, and more individualized

Waiting in line can be frustrating, even for something as exciting as a roller coaster ride at an amusement park. So, it’s no surprise that waiting on the phone to speak with a vendor about technical issues or billing errors can only add to the annoyance. However, modern technology offers solutions to enhance customer service

Considering starting a new business phone system? There are numerous options available, with IP PBX being just one of them. If you currently have a PBX, switching to a cloud-based trunking provider for PSTN connectivity could be a wise choice. However, it’s important to keep in mind that it may not be a straightforward process,