Transform Your Customer Service with Advanced AI Technology
Why Leading UAE Businesses Choose Hexa AI
Our Comprehensive AI Communication Suite
AI-Powered Virtual Assistant
- Natural language understanding for human-like conversations
- Multi-intent recognition for complex customer queries
- Contextual awareness for personalized interactions
- Seamless handoff to human agents when needed
Omnichannel Support
- Unified communication across email, chat, phone, and social media
- Consistent customer experience on all platforms
- Centralized dashboard for streamlined management
- Real-time synchronization across channels
Get Expert Assistance
Have questions or need help choosing the right solution for your business?
Our team is ready to guide you through every step.
Industry-Specific Solutions
Banking
- Secure, compliant customer interactions
- Automated account inquiries and transactions
- Regulatory compliance adherence
Travel
- Booking automation
- Inquiries and availability checks
- Special requests handling
- Travel updates and reminders
Recruitment
- AI-driven candidate screening
- Exit feedback collection
- Application status updates
- Onboarding assistance
Insurance
- Claims processing automation
- Policy information and renewals
- Regulatory compliance
- Customer support
Sales & Marketing
- Automated outbound calls
- Inbound query handling
- Feedback and survey collection
- Lead generation
Logistics
- Automated booking and tracking
- Dispatch notifications
- Special requests management
- Operational efficiency
Hexa AI Features for UAE Businesses
Versatility
Hexa AI supports multiple languages, perfectly suited for the UAE's diverse linguistic needs
Adaptability
HEXA can switch languages during calls, such as from English to Arabic, then back.
Learnability
HEXA is learning 40+ languages, tones, sentiments, dialects, and much more.
Expandability
Hexa serves as an inbound and outbound Voice BOT for various business needs.
Hexa AI powered IVR with self builder
- Automates 70% of inbound call handling.
- Build an IVR in under 4 minutes.
- Instant text-to-speech conversion in less than 10 seconds.
- Multiple accents (Indian, American, British, Asian, Arabic) available.
- Create unlimited tree-like structures for IVR flows.
- Integrated data retrieval from databases.
Business Intelligence based on dispositions set by Agent
- Provides visual call trend analysis (resolved, unresolved, etc.).
- Identifies training opportunities through call disposition metrics.
- Optimizes staffing using historical call volume data.
- Enhances customer experience by detecting and addressing issues.
- Easy-to-understand visual data representation for quick analysis
Hexa AI powered robo with self builder
- Enhances agent performance visibility and call trends with pie charts.
- Identifies coaching needs based on metrics like first-call resolution.
- Uses historical data to optimize staffing levels.
- Improves customer experience by identifying and resolving issues.
- Intuitive pictorial data representation—no complex manipulation needed.
Enterprise-Grade Security & Compliance
ISO 27001:2013
ISMS
On-Premise, On your Network architecture
Regular security audits & penetration testing
Measurable Business Impact
Efficiency Gains
- Reduce operational costs by up to 70%
- Handle 50x more customer inquiries
- Reduce average resolution time by 70%
- Automate up to 80% of routine queries
Customer Satisfaction
- Increase customer satisfaction scores by 30%
- Improve first-contact resolution rates
Enhance customer loyalty and retention - Provide consistent, high-quality support
ROI & Growth
- 300-500% return on investment
- Scalable solution growing with your business
- Reduced training and onboarding costs
- Competitive advantage in customer service
Implementation & Support
Seamless Integration
- Quick deployment within 2 weeks
- Compatible with existing CRM systems
- Custom API development
- Minimal disruption to current operations
Dedicated Support
- 24/7 technical assistance
- Dedicated customer success manager
- Regular performance reviews
- Continuous optimization recommendations
Why Choose Hexa AI?
- Most Versatile AI Voice Buddy, with Multi-lingual, Multi-intent capabilities
- On-Premise & Cloud based deployments
- RAG based deployments
- Proven Track Record: Trusted by 500+ companies
- Cutting-Edge Technology: Continuously evolving AI
- capabilities
- Customer-Centric Approach: Focused on your success
Getting Started with Hexa AI
- Schedule a Demo: Experience our AI solutions in action
- Custom Assessment: Receive a tailored implementation plan
- Seamless Onboarding: Quick deployment with minimal disruption
- Continuous Optimization: Regular reviews and improvements
BLOGS
FAQ's
Innovative cloud-based contact center technology like Hexa helps businesses boost revenue, deliver exceptional customer support, and promote general company growth. It boasts an impressive AI-powered platform that can increase agent efficiency, generate actionable insights from client interactions, and facilitate a seamless omnichannel experience.
The main attributes of Hexa’s AI-driven BOT are
- Transcription: Text files can be created from voice files using the transcription feature.
- Text to Speech: Text can now be read aloud, thanks to Hexa Robo.
- Hexa AI IVR: An inbound speech bot that does not require DTMF inputs, featuring auto response.
- Hexa AI Robot: It is a speech bot that prioritizes vocal interactions and can react automatically.
Hexa’s Contact Center Solution supports six touchpoints, giving businesses a robust yet approachable platform.
Hexa eliminates the need for multiple devices by combining all communication channels into one centralized platform. It provides a centralized overview and control over conversations, guaranteeing quicker query response and resolution. Facebook Messenger, Telegram, and WhatsApp are in one place.
Yes, users can create automated systems using Hexa’s self-builder for both Hexa Robo and Hexa IVR. The Hexa Robo, which even a 6-year-old can build, is an illustration of its accessibility and simplicity.
The AI-driven Robo improves agent performance are
- Visual Breakdowns: Pie charts are used to provide visual breakdowns of call outcomes.
- Training Insights: Utilizes disposition metrics to identify training opportunities.
- Staffing Optimization: Predictive staffing and upholding service levels are achieved by utilizing historical data.
- Enhancing the Customer Experience: Finds problems that make customers unhappy and takes corrective action.
- Intuitive Data Representation: Simplifies data analysis with pictorial representation, eliminating the need for complex data manipulation.
