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Gone are the days when the only option for a Customer to register his/her complaint was via a 24×7 support line. Today, with Haloocom’s Complaint Management Solution, there are multiple ways to register a complaint:

  1. SMS
  2. EMAIL
  3. Call
  4. Social Media
  5. Mobile App

Haloocom’s CMS offers 100% Customer Satisfaction. As the Tool offers Myriad Futuristic methods of Connectivity, your customer can register a complaint VIA :

  1. Virtual Meeting Room – Creates a Huge Impact on Customers. Imagine being able to see the person Live via Video Call while you register your complaint (Wow, this has never happened before!)
  2. Whatsapp Chat – Even if the call is over, you continue chatting with the Support specialist & getting real-time updates.
  3. Call with Sticky Agents – With support desk dedicated number, Sticky Agent ensures the call lands to the same agent who handled the query in the previous call.
  4. IVR – Automated Voice, Capturing the issue with real-time feedback.

 

Dynamic Ticketing System offers the following power features:

  1. End to End Ticket Management.
  2. Auto Multi-Level Escalation depending upon the severity or nature of the issue reported, via Email or SMS.
  3. SLA adherence & Management.
  4. Dynamic Workflow & Layout, all fields, layouts, Workflow can be created by the Administrator itself.
  5. Dynamic Report Generation.

Haloocom’s Complaint Management solution suits all kinds of companies – Be it Startups, SME’s or Enterprises. Any size of the company or any type of process, Haloocom’s Complaint Management System can easily fit into any company or process & help you increase your team efficiency overall improve your overall productivity. Available in both On-Premise & Cloud models.

If you would like to know how your Customer Service helpdesk can be improved or have a chat with our team. we would be delighted to hear from you.

Contact-us at 9972732222 or send an email to enquiry@haloocom.com.

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