Gone are the days, when the only option for a Customer to register his/her complaint was via a 24×7 support line. Today, with Haloocom’s Complaint Management Solution, there are multiple ways to register a complaint:
Haloocom’s CMS offers 100% Customer Satisfaction, as the Tool offers Myriad Futuristic methods of Connectivity, your customer can register a complaint VIA:
- Virtual Meeting Room– Creates a Huge Impact with Customers, imagine you get to See the person Live via Video Calling & register your complaint (“Wow, this has not happened before”)
- Whatsapp Chat – Even if the call is over, you continue chatting with Support specialist & get real time updates
- Call with Sticky Agents – Support desk dedicated number, Sticky Agent ensures the call lands to the same agent who handled the query in the previous call
- IVR – Automated Voice, Capturing the issue with real-time feedback
Dynamic Ticketing System, offers the following power features:
- End to End Ticket Management
- Auto Multi Level Escalation depending upon the severity or nature of the issue reported, via Email or SMS
- SLA adherence & Management
- Dynamic Workflow & Layout, all fields, layouts, Workflow can be created by the Administrator itself
- Dynamic Report Generation
Haloocom’s Complaint Management solution suits all kinds of companies – Be it Startups, SME’s or Enterprises. Any size of the company or any type of process, Haloocom’s Complaint Management System can easily fit into any company or process & help you increase your team efficiency & overall improve your productivity. Available in both On-Premise & Cloud Model.
If you would like to know how your over Customer Service helpdesk can be improved or have a chat with our team. We would be delighted to hear from you.Contact us at 9972732222 or send an email to enquiry@haloocom.com.
