Gone are the days when the only option for a Customer to register his/her complaint was via a 24×7 support line. Today, with Haloocom’s Complaint Management Solution, there are multiple ways to register a complaint:
Haloocom’s CMS offers 100% Customer Satisfaction. As the Tool offers Myriad Futuristic methods of Connectivity, your customer can register a complaint VIA :
- Virtual Meeting Room – Creates a Huge Impact on Customers. Imagine being able to see the person Live via Video Call while you register your complaint (Wow, this has never happened before!)
- Whatsapp Chat – Even if the call is over, you continue chatting with the Support specialist & getting real-time updates.
- Call with Sticky Agents – With support desk dedicated number, Sticky Agent ensures the call lands to the same agent who handled the query in the previous call.
- IVR – Automated Voice, Capturing the issue with real-time feedback.
Dynamic Ticketing System offers the following power features:
- End to End Ticket Management.
- Auto Multi-Level Escalation depending upon the severity or nature of the issue reported, via Email or SMS.
- SLA adherence & Management.
- Dynamic Workflow & Layout, all fields, layouts, Workflow can be created by the Administrator itself.
- Dynamic Report Generation.
Haloocom’s Complaint Management solution suits all kinds of companies – Be it Startups, SME’s or Enterprises. Any size of the company or any type of process, Haloocom’s Complaint Management System can easily fit into any company or process & help you increase your team efficiency overall improve your overall productivity. Available in both On-Premise & Cloud models.
If you would like to know how your Customer Service helpdesk can be improved or have a chat with our team. we would be delighted to hear from you.
Contact-us at 9972732222 or send an email to enquiry@haloocom.com.
