Predictive dialing is a method of automating outbound calls without agents, reducing the need for manual dialing. Initially used in the banking sector for debt collections, it has Since been adopted by various businesses.
Predictive diallers place multiple calls from a list of contacts, reducing margin time and inactive time. Predictive dialing is a method of automating outbound calls without agents, reducing the need for manual dialing. Initially used in the banking sector for debt collections, it has since been adopted by various businesses.
A Predictive Dialer is a Calling software that automatically dials a set of numbers and identifies which is most likely to receive calls. In addition to that, Predictive Dialers also optimizes the time it takes for the agents to switch between calls. It is also known as Robo-dialers. Implementing Robo-dialers is known to decrease agent time from 33% idle time to 5% idle time per hour.
What originated as an efficient way for bankers and collectors to efficiently call as many people as possible in a day, albeit a predictive dialer was much more of a hardware solution back then. Today, we can utilize the power of the Cloud to provide predictive Dialer completely as a SaaS solution. The Dialer system can also come as a complete hardware standalone solution, integrated or cloud-based solution.
What does a predictive dialer do?
Predictive dialing is a method of automating outbound calls without agents, reducing the
need for manual dialing. Initially used in the banking sector for debt collections, it has
Since been adopted by various businesses.
Predictive diallers place multiple calls from a list of contacts, reducing margin time and
inactive time. Predictive dialing is a method of automating outbound calls without
agents, reducing the need for manual dialing. Initially used in the banking sector for debt
collections, it has since been adopted by various businesses.
Predictive Dialer completely eliminates two sources of delay a contact centre agent experiences when making multiple calls; Manually dialling the numbers, which takes approximately a minute to do so for the agent, inclusive of the time taken for manual dialing the numbers. And the time is taken for the call to connect to the prospective receiver. With a predictive dialer software in place, this time is reduced to 3 seconds as the software automatically calls up those numbers, calculates how likely the agent is to complete a call, and redirects the connected calls to agents who are free to take up the call.
Another major source of delay for a call centre agent is that even after connecting a call, approximately only one out of three calls are answered by a receiver. Leading to a huge amount of time being spent on unproductive calls. Predictive Dialers are designed to eliminate such calls, they automatically call up the numbers and redirect only those calls which have been connected or have a high probability of being connected.
Many people confuse Predictive Dialer with Autodialers, but they are not the same. Autodialers automatically call only a set of numbers from a given list. Whereas, predictive dialers utilize the call metrics to see when a person is likely to pick up a call. This can help in optimizing the call time to reach the right people at the right time so as to increase the chances of the call being converted. With CTI Integration, Autodialers can become much more dynamic with better and more accurate data from other office applications.
Call Center Dialer has the potential to transform your contact centre and the way they conduct calls. On average Call Center Dialers have been shown to improve productivity by 30% and reduce Call abandonment by 90%.
If you are looking for an advanced Dialer with extensive features, be sure to call us at 9972732222 or send an email to enquiry@haloocom.com
Haloocom provides innovative Predictive Dialer solutions across India with advanced analytics for real-time campaign optimization, boosted sales, and streamlined communication. With superior performance driven by efficient call pacing and agent utilization, Haloocom’s predictive dialers in Bangalore, Gurugram, Chennai, Mumbai, Delhi, Pune, Hyderabad, and outreach partners in various Indian cities. With Predictive Dialer, we enhance productivity, compliance management, and customer engagement through seamless CRM integration, robust security measures, and comprehensive reporting tools. By leveraging the latest technology, Haloocom empowers businesses in major Indian cities with optimized outbound calling leading to successful connections and maximized impact.
Auto dialers, including predictive dialers, are intelligent dialing modes considering the number of calls they can connect to live agents. Haloocom Auto Dialer solution supports predictive dialing, progressive dialer, and preview dialer modes.
Predictive dialing works by using algorithms to predict when agents are available to take the next call and dial numbers on the agent’s behalf, aiming to provide a steady stream of calls with minimal to no wait time for agents.
Predictive dialers are commonly used in marketing, research, debt collection, and customer service follow-up. Some lead qualification agents also use predictive dialing to maximize the time spent on the phone with leads during outbound sales prospecting.
Haloocom predictive dialer offers advantages such as increased productivity, operational efficiency, cost optimization, almost zero cost for interoffice network calls, high portability, and an extensive feature set.
Haloocom provides the highest quality hardware for its predictive dialer, ensuring low chances of breakdown during operations.