Call Center Software is a type of customer service software that helps customer agents access the right information at the right time. It helps you integrate your telephonic infrastructure with other office applications. Talking to customers via phone is the most difficult aspect of conversing with a customer, there is no moment to pause and […]

A call center dialer is a telephonic software that completely automates calling a set of telephonic numbers. The software completely eliminates the need for manual dialling and optimises outbound outreach process for your agents. Whether your’s is a large enterprise with thousands of employees or a small startup with only a handful of employees, having a call

A Private Branch Exchange is the spine of most modern businesses around the world. All the calls and communications go through the business telecommunication systems that have been set in place. Making reliability and quality specifications the most important criteria for selecting a PBX provider. But since the advent of IP Phones in the marketplace,

 The Development of customer service department is not a priority for most companies. Widely considered to be a support function, they are mostly perceived as people who serve few but unhappy customers. Due to management’s general lax nature towards the department, they are often neglected and are the last to receive any technological upgrades. Modern