Our Blog
Welcome Readers! This is the place where you will find all the updates about Haloocom and also about the Telecom market. If you wanna stay updated, this is the right place for you. Happy Reading!!!
Connecting Your Customer Service Department With Field Agents
Mr. Paul J. Meyer once said and I quote - "Productivity is never an accident. It is always the result of a commitment to excellence, Intelligent Planning and focused effort." That's what we do here at HalooWay - We help you increase not only your productivity...
Haloocom’s Business Cloud Services is Transforming Traditional Office Telephony setup : A Boon for Work From Home Workforce
Every Country's strong policies & regulations decides its overall growth and Exposure towards Technology. The Liberty that Technology brings in for users like us is massive. This generation has moved on to AI, Cloud Computing, Nano Technologies swiftly. Let...
Work From Home Technology From Haloocom During COVID-19 Crisis
COVID-19 is the most deadly crisis of our current generation, it has brought the whole world to a standstill and almost all the businesses are heavily affected by the COVID-19 crisis. During the crisis, almost all the business are either completely shut or have...
How Haloo Connect can boost your Call Centers Productivity?
Call Centers Productivity is totally dependant on Happy Customers. The aim of any business is to create a customer which generates a good customer experience. Customer experience is a transition catalyst which can improve the productivity of your business by 3x....
How does a Predictive Dialer work?
Predictive Dialers are a kind of Automatic Dialer systems that dials up a set of numbers and connects your agents to a set of numbers that have real people on the other side. This saves a whole lot of time for your agents, as they no longer have to deal with dead...
Call Center Software Explained
Call Center Software is a type of customer service software that helps customer agents access the right information at the right time. It helps you integrate your telephonic infrastructure with other office applications. Talking to customers via phone is the...
What is a Predictive Dialer? What Does Predictive Dialer Mean? Predictive Dialer Complete Meaning & Explanation
A Predictive Dialer is a Calling software which automatically dials a set of numbers and identifies which is most likely to receive calls. In addition to that, Predictive Dialers also optimises the time it takes for the agents to switch between calls. It is...
What is CTI (Computer Telephony Integration) & How does it benefit Small & Large Businesses?
With Computer Telephony Integration, you can connect computers with your Telephone network and enable interaction between them. CTI has many advantages among them are automating call-related tasks and allowing easy transfer of data through various office...
Call Center Dialer Explained
A call center dialer is a telephonic software that completely automates calling a set of telephonic numbers. The software completely eliminates the need for manual dialling and optimises outbound outreach process for your agents. Whether your’s is a large...
Computer Telephony Integration (CTI) Benefits
The network integration of computer and telephone networks is known as Computer Telephony Integration (CTI). In the past, trunk-based PBX systems and Computer nodes were incompatible with each other, thus forming two separate information sources with no scope...
Surprising IP PBX Features that you can Benefit from
A Private Branch Exchange is the spine of most modern businesses around the world. All the calls and communications go through the business telecommunication systems that have been set in place. Making reliability and quality specifications the most important criteria...
Planning to Upgrade your Business Telephone System? Here is what to look into.
Business Telephone System Upgrade Guidelines: In this rapidly evolving world, keeping up to date with different communication platforms has become a challenge of businesses in itself. Traditional communication channels like telephones, though crucial, are...
How Great Customer Service backed with Modern Technology can boost your business
The Development of customer service department is not a priority for most companies. Widely considered to be a support function, they are mostly perceived as people who serve few but unhappy customers. Due to management’s general lax nature towards the department,...
Case Study.: CNN News18 Election Counting Day
Summary CNN News18, India’s largest English News channel, was the only channel in India to cover all the counting centers during the 2019 election season. Making its general election counting broadcast the fastest and most reliable. To enable this feat, CNN News 18...
6 Reasons why you Should implement IP PBX for your Business today
Effective business communication is one of the main pillars for the success of a business. This is why many enterprises have given undue importance in implementing the latest and most effective communication technologies available. In this rapidly evolving market, IP...
Campus Communication Now Made Easy by Haloo Campus
Haloocom has now launched Haloo Campus “Smart Campus Communication System”. Haloo campus is specially designed for Schools, Colleges and Universities. Our Smart Campus Communication Module is designed to meet the following objectives: 100% Mobility for Instant and...
VOIP Telephony in India- Finally Gets a Nod
Indian governments highest Telecom related decision-making body – The Telecom Commission has finally accepted the recommendations made by TRAI on the regulatory framework for VoIP/internet telephony in India. This is a big boost for many brands & users...
What is an IP PBX? -(Complete Definitive Guide)
IP PBX (Private Branch Exchange) In short, IP PBX is a central switching system for phone calls, video calls, email, fax, instant messaging, conferencing solutions, SMS, and mobile telephony within a business. The PBX handles internal traffic between stations...
How Amazon is targeting 15 Seconds Response time with May Day
Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single-click support solution that lets users work with a remote tech support representative to solve problems with their tablets.
Video Calling Customer Assistance with Filing Taxes? We Suggest Sticking with Bots
While the reasons for fearing the former are well established and universal among humans, the fear of taxes stems partly from the concern that we’ll get it wrong, and find ourselves in debt and legal trouble.
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