Haloocom Work From Home Technology: COVID-19 is the most deadly crisis of our current generation, it has brought the whole world to a standstill and almost all the businesses are heavily affected by the COVID-19 crisis. During the crisis, almost all the businesses are either completely shut down or have moved their businesses to work

Boost your Call Centers Productivity Call Center’s Productivity is totally dependent on Happy Customers. The aim of any business is to create a customer which generates a good customer experience. Customer experience is a transition catalyst that can improve the productivity of your business by 3x. Serving your customers in the right way is what

Predictive Dialers are a kind of Automatic Dialer systems that dials up a set of numbers and connects your agents to a set of numbers that have real people on the other side. This saves a whole lot of time for your agents, as they no longer have to deal with dead calls, busy calls,

What does a predictive dialer do? Predictive dialing is a method of automating outbound calls without agents, reducing the need for manual dialing. Initially used in the banking sector for debt collections, it has Since been adopted by various businesses. Predictive diallers place multiple calls from a list of contacts, reducing margin time and inactive

 With Computer Telephony Integration, you can connect computers with your Telephone network and enable interaction between them. CTI has many advantages among them are automating call-related tasks and allowing easy transfer of data through various office applications and devices.  Computer Telephony Integration has been a possibility with the advent of IP Phones and VoIP which

 The network integration of computer and telephone networks is known as Computer Telephony Integration (CTI). In the past, trunk-based PBX systems and Computer nodes were incompatible with each other, thus forming two separate information sources with no scope of interaction between both without the intervention of humans. With the advent of IP phones, all that

 Business Telephone System Upgrade Guidelines: In this rapidly evolving world, keeping up to date with different communication platforms has become a challenge of businesses in itself. Traditional communication channels like telephones, though crucial, are increasingly losing the center stage as the go-to medium for customers to connect with organizations. In fact, the communication scenario is